TUF Gaming FX505GT buzzing noises when moving mouse

arturiwanski293arturiwanski293 Level 1
edited December 2020 in Others
  1. System: W10
  2. Battery or AC: AC
  3. Model: ASUS TUF Gaming FX505GT i5-9300H/16GB/512/W10 144Hz
  4. Frequency of occurrence: always
  5. Reset OS: no
  6. Screenshot or video:

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Detailed description:

Hello,

I've updated BIOS to 309 Today and after that there are buzzing noises come from the laptop when moving mouse/scrolling.

Could you please help?

Comments

  • Hello arturiwanski293,

    May I have a video record of the issue?

    and does using touchpad have the same issue?

    Thank you.

  • Yes, using touchpad have the same issue. I will provide video asap.

  • Hi, audio is attached. That noise isn't very loud but really annoying. I've noticed that it occurs on Performance and Turbo modes.

  • Hello arturiwanski293,

    May you double check if the noise comes out in safe mode?

    Thank you.

  • Hi noises does not come out in Silent mode, I will check safe mode soon.

  • Hello arturiwanski293,

    Thank you for the update.

    I will consult our technical support for such issue at the same time.

  • Hello arturiwanski293,

    may we double check if the issue happen when you unplug the AC adapter?

    and where does the noise comes from? also close to the fan?

    and when your device is idle ( no program on) and just simply scrolling, it happens too?

    Thank you.

  • may we double check if the issue happen when you unplug the AC adapter?

    After unpluging AC, noises occurs, but very quiet.


    and where does the noise comes from? also close to the fan?

    I don't think It come from the fans. It's like close F6 key, or from the back near to the sticker with serial number. (I've record todays noises from the back).


    and when your device is idle ( no program on) and just simply scrolling, it happens too?

    Today I've noticed when turning on Performacne mode there are constant 'beeping' coming, when moving mouse It changes to 'buzz'...

  • Hello arturiwanski293,

    May you help to downgrade back to BIOS 305 and see if the issue only happens in BIOS 309?

    https://www.asus.com/supportonly/FX505GT/HelpDesk_download/

    Thank you so much.

  • I've downgraded to 305. The issue also happens on 305.

  • Hello arturiwanski293,

    I'm really sorry about this.

    It is very likely to the electricity flow noise, which is happening on all electricity device, and gets stranger when the CPU is working harder ( on Turbo and Performance mode).

    If you have concern about this, please kindly send our device to service center for further examination.

    Thank you.

This discussion has been closed.