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Screen problem

BurgerKingCrown
Star III
Please tell us some basic information before asking for help:
Model Name: Rog Phone 3 Strix Edition 8/256
Firmware Version: 17.0823.2009.99
Rooted or not: not rooted
Frequency of Occurrence: every day since August
APP Name & APP Version (If your issue relates to the app): Phone's interface, games, google discovery, netlix, hbo, youtube, basically any app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello, so this is what's happening to my unit since the day I got it.
I don't know if that half blacked screen falls under the 'black crush' category. The picture I took shows the Google discovery feed page just to present the problem - that's where the issue is best visible . Only the lower part of the screen is affected by this - while gaming or watching movies only this part displays darker spots differently. While this is happening the colors seem to be fine, that's why I didn't know if I should address the black crush issue.
Also, since I can't find the answer anywhere - is the green tint a hardware or a software problem, no update has fixed it for me yet since August. The tint isn't green in the 60hz mode but I can still see the discoloration.
11 REPLIES 11

markosmiro105
Star III
nightmaster552

https://zentalk.asus.com/en/discussion/comment/131063#Comment_131063

They didnt have it on stock at the place so I had to wait 1 day for delivery.


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Again you didn't understand me mate. When u first buy it rog 3 ,when u realise that it was defective, and when u go to service center and give u the new rog replacement?

Danishblunt
Hall of Fame I
markosmiro105

https://zentalk.asus.com/en/discussion/comment/131114#Comment_131114

Again you didn't understand me mate. When u first buy it rog 3 ,when u realise that it was defective, and when u go to service center and give u the new rog replacement?


View post
It's hard to understand as your english isn't exacly perfect. I noticed the device had a defect roughly 1 week after owning it, then i gave it to the service center and got a new device 1 day after i delivered the defect one to my briefcase.