TUF Gaming FX505GT Laptop Not Performing Well

[dathuynh555]

System:
Battery or AC:
Model: TUF Gaming FX505GT
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：Around October 17-19, my laptop(BIOS 308, the latest offered by MyASUS) performance suddenly decreased. For example, playing videos games my FPS would be 60 normally, but now it is 9-30. Overall, there are stuttering and lagging when playing video games. My internet is working fine. Streaming videos, doing multiple tasks, or downloading, there are noticeable lag. MyASUS(V2.2.44.0) checkup shows there may be an issue with the fan. I've went to Nvidia Control Panel and set it to High-Performance Nvidia Processor, Power Option and set to High Performance and still nothing. Using Turbo mode, the fans are somewhat quiet and CPU/GPU fan kicks up to 2800-2900 RPM. Normally, using Turbo mode, the laptop emits a very loud noise and CPU/GPU fan kicks well over 5000-5500 RMP. So something is wrong here. I've also installed ASUS System Control Interface V2( V2.2.30.0) and reinstall MyASUS and the problem still persist. I've also resetted my laptop twice and it fixed nothing. I've checked Task Manager and Armoury Crate(V3.1.6.0), CPU/GPU temperatures seems fine. I'm not tech savy and not sure what is going on. Could it be CPU/GPU fan? Or motherboard? If you need more information to help a guy out, please ask.
Edit: I also should mention when I do Full Scan on Window Virus Security, it usually take 15-20 minutes and utilization of CPU is 98-99%. Now, it takes slighty longer and utilization of CPU is around 33%. I don't know if that info will help. I've also never underclocked or overlocked my CPU because I don't know how to do that.
Edit 2: I've emailed ASUS about the issue. It will take 48 hours for them to get back. I will update as soon as ASUS respond.
Thank you

[Azrael]

Amr Taha

Hello guys i'm also FX505 gt user and i have the same problem freq is below 1 GHz and i'm in bios 307 version what can i do to solve this problem

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""After upgrading the bios desktop window manager (DWM.EXE) consumes 80-90% of gpu usage which causes the stutter and lag in all the activities , the solution I found is downgrading the graphics driver from 457.09 to 451.67 fixes this problem . I tried this multiple times whenever I upgraded the drivers from GEFORCE experience laptop started to stutter and lag and when downgraded to older version of the driver it fixed it"" try this and hope it solves your problem . (download the old graphics driver from my asus )

[sbeaudin605]

Crazy how clients are figuring out solutions but asus has done nothing so far but have one message saying we are anylizing the problem been almost two weeks , was told asus was the way too go they are not looking too great with this problem that they made them self

[Amr_Taha]

Azrael

https://zentalk.asus.com/en/discussion/comment/130966#Comment_130966

""After upgrading the bios desktop window manager (DWM.EXE) consumes 80-90% of gpu usage which causes the stutter and lag in all the activities , the solution I found is downgrading the graphics driver from 457.09 to 451.67 fixes this problem . I tried this multiple times whenever I upgraded the drivers from GEFORCE experience laptop started to stutter and lag and when downgraded to older version of the driver it fixed it"" try this and hope it solves your problem . (download the old graphics driver from my asus )

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Thanks for replying i disabled some services from system configuration like someone mentioned before and until now it works perfectly, hope that asus comes with solution ASAP.

[hyungjeensong]

Similar bad performance issues on my end. Doing a hard restart (unplugging power and holding power button for 30+ seconds, then plugging power back in and starting up) seems to fix things but I have to power down that way every time or the issues come back - running latencymon after the hard restart shows no issue, but shows an issue immediately after just a regular restart. It's amazing that this seems to be happening with asus Tufs in general and they don't roll things back until these issues can be resolved. It's really making me doubt that I'll stay with ASUS for my next computer, which is a shame since I've had no complaints really until now, but this whole thing feels pretty unacceptable. Anyways, thanks guys for the work-arounds!
505GT
Also, I spent the last 3 days trying to figure out if it was drivers, etc. And it seems that the last few months have just been a parade of terrible software updates from ASUS with no guidance on how to fix the issue. At least my fans are working again now. Who knows how many rigs' hardware are being damaged by this nonsense?

[pabloluzpedemon]

dathuynh555

https://zentalk.asus.com/en/discussion/comment/129098#Comment_129098

Currently, to my knowledge, there are 2 options so far for fix:

1. Downgrade your BIOS to 305.
2. Go to System configuration in windows search. Go to Services. Disable ASUS Services( ASUS Update Service(asus), Link Near, Link Near Extension, Link Remote, Asus Update Service(asusm), Software Manager, System Analysis, and System Diagnosis). Hit Apply then hit Ok and restart your device. Thanks to @monesseharvin@gmail.com 

I don't think anything is wrong with our hardwares. ASUS needs to provide update to fix the issue.

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I must thank this great man. Finally solved my problem by your 2nd solution, I have to say that I will never ever recommend asus computers or buy another one due to this issue. It made me reformat all the data of my computer, lose some university work and frustrated me because it was a basically new computer with this problem. THANK YOU MAN.