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N580GD USB-C display don't work

ZT-4cc4f059
Star I
System: Windows 10 (2004)
Model: Vivobook pro 15 (N580GD)
Screen: Gigabyte M27Q
Cable: i-tec usb-c - usb-c
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Detailed description:Display connected via USB-C cable to notebook don't work and I'm getting those errors:
screenshot-28338-29.png

screenshot-28336-29.png
The cable and screen itself are working, I've tested it with Samsung Dex, also it is working with notebook via HDMI but with limited resolutoion/refresh rate. I updated and reinstalled Nvidia and Intel drivers but it didn't help.
13 REPLIES 13

ZT-4cc4f059
Star I
It is this cable: https://i-tec.pro/en/produkt/c31usbcacbl-2/
Of course I'm connecting it via USB-C on both sides.

Blake_ASUS
Community Legend II
Hello sebastianzon,
I mean if this cable support DisplayPort signal, since most of the cable only support HDMI.
May you help to double check if this supplier as well?
Thank you.

ZT-4cc4f059
Star I
Hi, for what I know, there is no difference in cable for supporting HDMI or Displayport signal (it just have all needed lines for alternate modes or not) so I couldn't find any information about this for this cable. Correct me if I'm wrong.

Blake_ASUS
Community Legend II
Hello sebastianzon,
Well...there might be a difference.
For example, Switch is using DisplayPort as well, so that's why we can see some cable specify that they support Switch.
May you help to double check?
Thank you.