Battery health charging integrated on the MyAsus app is not working

[briantinanto]

I've recently came across a problem with the battery health charging on the MyAsus app. I've set it to maximum lifespan but for some reason everytime i shutdown or restart my laptop, the battery keeps charging above the set maximum charge which is 60% for maximum lifespan. Any clue on how to fix this, thanks in advance

[Czgergo]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/128599#Comment_128599

Hello Alex11,

Your model is supporting V1 driver only.

Please kindly check if your BIOS is up to date,

and the latest V1 driver is Version V1.0.33.0.

So please update it and reinstall MyASUS as well.

https://www.asus.com/us/Laptops/ASUS-ZenBook-14-UX433FA/HelpDesk_Download/

Thank you.

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Could you please let me know how to check if my BIOS and ASUS system control interface driver version is up to date? My Asus says my laptop is up to date.

[Czgergo]

Dear Blake, I just updated my UX433FA's BIOS to 310 and the ASUS system control interface driver V1.0.33.0 and it solved the problem. This confirms, that the problem was not specific to Win Enterprise. I also do not understand why do you not support Enterprise. What is special about it?
I also uninstalled and reinstalled My ASUS, just in case.
However, My ASUS still start at Win startup, and I am not sure how to remove it from the automatic startup list. Also the app does not have an icon when I pin it to the taskbar. This error did not change due to reinstalling, so I suspect it was not completely removed. WinStore also said I "own" this app, but it still downloaded and installed it. I have 2.2.49.0 version. Is this the latest?

[Blake_ASUS]

Czgergo

Dear Blake, I just updated my UX433FA's BIOS to 310 and the ASUS system control interface driver V1.0.33.0 and it solved the problem. This confirms, that the problem was not specific to Win Enterprise. I also do not understand why do you not support Enterprise. What is special about it?

I also uninstalled and reinstalled My ASUS, just in case.

However, My ASUS still start at Win startup, and I am not sure how to remove it from the automatic startup list. Also the app does not have an icon when I pin it to the taskbar. This error did not change due to reinstalling, so I suspect it was not completely removed. WinStore also said I "own" this app, but it still downloaded and installed it. I have 2.2.49.0 version. Is this the latest?

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Hello Czgergo,
I'm glad that it solved your problem,
but again, we can not guarantee the performance of the driver and app on Windows Enterprise.
and yes, 2.2.49.0 is the latest.
Thank you.

[kamilpatrickiva]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/129515#Comment_129515

Hello kamilpatrickivan,

May you double check if your BIOS is 308 and ASUS System Control Interface V1(Driver) is V1.0.33.0?

Thank you.

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Dear Blake,
Thank you for your suggestion. You were right, my BIOS and ASUS System Control Interface V1(Driver) were older than expected. Updating both seems to have solved the issue, thank you!
For others, I updated BIOS following this article (I chose Method 1): https://www.asus.com/support/FAQ/1040162/
ASUS System Control Interface V1 Driver: Device Manager - Firmware - Update (search automatically)