Sound problem (3.5mm, BT Headset & USB audio very low quality output)

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone Max pro m2 (ZB630KL)
  2. Firmware Version: QKQ1.WW_Phone-17.2018.2007.428-20200903
  3. Rooted or not: not
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Dear Asus

After android 10 update, I have issue with the sound output of the device. Loudspeaker output is ok but 3.5 mm, BT Headset & USB audio output is so cheap that there is no bass android the audio quality is very bad. And earpiece volume is too low.

Urgent need of solution.



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