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No sound (output/input device) after computer reset on UX581GV

puzzeld
Star II
System: UX581GV.308
Battery or AC: Both
Model: UX581-XB74T
Frequency of occurrence: Always after Reset OS
Reset OS: Yes, 2004 or 2009
Screenshot or video: Yes
========================
Detailed description:
Windows Version: 20H2 (2009)
OS Build: 19042.610

After OS Reset there is no sound and Output/Input Device:
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Device Manager is showing me the following:
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(Software Update doesn't help)
Temporary workaround to get the sound working is to update SST OED driver from Windows Catalog:
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Driver would be updated to version 10.24.2694.200 even though I get the following error below:

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(driver error still there)

But now my sound is back (even after reboot):
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However, since this is a temporary fix, how do I fix it properly?
19 REPLIES 19

puzzeld
Star II
It looks like the computer Intel Audio Controller is on driver version 10.24.0.3694
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But, Intel SST OED is stuck on driver version:
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So I downloaded Intel Media v. 10.24.0.3694 from Windows Catalog
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a. Extracted .cab file to a folder
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b. Updated Intel SST OED to v. 10.24.0.3694 from that folder through "Let me pick from a list of available drivers on my computer" and then Have Disk

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Still got the Update Driver Warning

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and
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but the drivers was loaded:
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and the sound comeback right away
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c. Rebooted the computer
d. Sound is still here
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but, Device Manager is still showing me that Intel SST OED has an error
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and MyAsus app is still showing me that there is a driver error
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So, the above is still a workaround but not a fix.

Blake_ASUS
Community Legend II
Hello puzzeld,
May I know what kind of reset did you conduct?
is it factory OS reset or a new OS reinstalled?
also, was your windows version 20H2 before the reset?
Thank you.

puzzeld
Star II
Reset This PC (with Remove everything.)
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OS before reset was Windows 10 20H2 (2009)

Factory Reset though "F9" resets the PC to Windows 10 2004 with the same no sound result.

puzzeld
Star II
Well... finally I think I found the the fix for the no sound after OS reset. It is not Asus fix but something I found it by experimenting with the problem.
Here are my detailed steps of what I did.
a. OS reset
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b. After OS reset and initial setup, here is the condition of the UX581-XB74T
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No sound or output/input device
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(MyAsus Software Update does not help)

c. Run Windows Update
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Enabled "Receive update for other Microsoft..." in Advanced options and run Windows update again
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d. Downloaded Intel iSST v10.23.0.2672 from MyAsus
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and extracted files to its default folder
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e. Search "Intel Media 2020" in Microsoft Update Catalog and downloaded Intel Media v 10.25.0.4040
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Extracted .cab file to Intel Media 10.25.0.4040 folder with 7 zip
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copied "Install.cmd and pnputil.exe from SmartSound_DCH_Intel_W10_64_v102302672 14077 folder
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and pasted the into Intel Media 10.25.0.4040 folder
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f. Uninstalled Device Intel SST OED and Audio Controller from Device Manager
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(just in case it asked you to reboot the computer, DON'T reboot it)

g. Run Install.cmd in PowerShell from Intel Media 10.25.0.4040
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h. Reboot the computer
You will notice that there is still no sound after reboot
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i. Uninstall Intel SST OED from Device Manager
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j. Update Intel SST Audio Controller to v 10.25.0.4040 from folder Intel Media 10.25.0.4040 in Download folder with "Have Disk" option
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You will get "Update Driver Warning" but accept it by clicking "Yes"
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Driver for Intel SST Audio Controller will updated to v.10.25.0.4040 and will also add Intel SST OED back
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k. Now, update driver for Intel SST OED from Intel Media 10.25.0.4040 folder located in Download folder with "Have Disk" option
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You might get the "Update Driver Warning" again so accept it by clicking "Yes" and the driver will be installed successfully
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You will notice that the Intel SST OED Driver was installed successfully to v 10.25.4040.217 and the driver warning beside Intel SST OED will be gone and what is the most important the YOU HAVE YOUR SOUND BACK without any errors.
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Result: Sound is back without any errors
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That's all folks
(Special thanks to "Liviu" for some good suggestions that helped me make this happen)

Blake_ASUS
Community Legend II
Hello puzzeld,
Thank you for the update.
I have reported to dig in more about it.
Thank you.