screenpad 2.0 in touchpad mode goes black instead of dimming

arturm2001arturm2001 Level 1
edited December 2020 in ZenBook
  1. System: Windows 10 Home
  2. Battery or AC: 65W
  3. Model: Zenbook 14 UX434FQ
  4. Frequency of occurrence: persistent
  5. Reset OS: nope
  6. Screenshot or video:

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Detailed description:I've recently bought a new Zenbook 14. The screenpad worked just fine. Switching to touchscreen with that little icon in the left lower corner of the display worked as expected, but today i'm after a new windows update (idk if it's coincidental or not) but now after switching to touchscreen i no longer can see the apps, or anything related to the screenpad anymore. The screenpad doesn't dimm when switching to touchpad, it's as if it just replaces the screen with a traditional, old-fashioned touchpad. It's annoying, as even when i use the touchpad i would like to know what is going on on my touchscreen or when the apps are. I'm uploading a photo of the screenpad in the new touchscreen mode. Is there any way to go back to the old, screen dimming version of touchpad? Thanks in advance for your response.

Comments

  • and thats how it looks like, pretty awful imo

  • Hello arturm2001,

    Please refer to below FAQ to reinstall drivers.

    Please be careful that the installation order must be followed.

    Thank you.

  • Hi again,

    I followed this guide as you asked, and it didn't really change a thing. The touchpad still stays in the same condition, still the same black mode. Is there anything i can do to change this situation?

    Thanks

  • Hello arturm2001,

    May you check which windows KB update was it?

    and then uninstall that update ?

    (Settings>Update and Security>Windows update>View Update History>Uninstall Updates)

    Thank you.

This discussion has been closed.