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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

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993 REPLIES 993

aguo1882
Star III
nightmaster552

https://zentalk.asus.com/en/discussion/comment/127292#Comment_127292

Chaging refreshrate changes gamma slightly. This is normal even on gaming monitors, the cause is still shifting gamma levels NOT refreshrate.

Also disagree with many issues no flaghip should have, only real issue is black crush, other than that most issues are user caused. Not to mention flagships always have kinks. OP8 pro black crush, Samsunsg camera glass breaking, Samsung battery drain (even older models still have this and NEVER get fixed) etc.


View post
Sure, other flagships have kinks, but the screen is the most important thing for a phone, you see it and touch it all the time. Yes, I've heard of the Samsung camera breaking, happened to a friend, not me thankfully. Battery drain, I'm ok with, I charge my phone everyday so not too fussed.
I've been experiencing the black crush issue and this weird auto-rotate not working. These are pretty big in my books. Especially the black crush issue, this should have been picked up during QA, I noticed it within 5 minutes of using the phone, doesn't anyone at ASUS test the phone before its released? Wasn't the prototype used to watch a few videos just as a test? I've had Pixels, Sony Xperias and Galaxy phones, never experience black crush issues or anything I classify as "major".

rutikvichale
Star II
I also black crush issue

victory_liu
Rising Star II
is there any update about black crush issues???ASUS...

sub
Star III
I feel like we are already abandoned as not ASUS is saying anything or even the mods are replying. I think ASUS has already started working on Rog Phone 4 and we all can just sit in hope but nothing will change. We all got a crap phone and we have to deal with it.

Aryan202
Community Legend I
According to moderators an ota with display related tuning will drop this week
Asus has already said they'll tune the display more what makes you think Rog 3 has been abandoned,it's last update was barely a month ago right?
Updates have been pretty decent so far