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Freeze and shutdown

Shikher
Star I
Please tell us some basic information before asking for help:
Model Name:Rog Phone 2
Firmware Version:7.0240.2009.49
Rooted or not:not rooted
Frequency of Occurrence:while intensive task
APP Name & APP Version (If your issue relates to the app):no particular app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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2 REPLIES 2

ronald1985
Community Legend I
Shikher

Please tell us some basic information before asking for help:

  1. Model Name:Rog Phone 2
  2. Firmware Version:7.0240.2009.49
  3. Rooted or not:not rooted
  4. Frequency of Occurrence:while intensive task
  5. APP Name & APP Version (If your issue relates to the app):no particular app

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Freeze and shutdown
You will need to visit service centre for this issue.

ARP_ASUS
Community Legend II
Hi, sorry to hear about this.
Kindly visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india