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Mouse does not work with TUF A15

Tufa15
Star I
System: TUF A15
Battery or AC: Not Applicale
Model: FA506IH
Frequency of occurrence: Always
Reset OS: No
Screenshot or video: No
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Detailed description:

I have a mouse that works with all of my laptops but the Tuf a15. The mouse is okay, it works in other computers. The laptop’s USBs (one 2.0 and two 3.0) are also okay, other mice and pen drives work as expected. Whenever I plug in the mouse, a notification “your USB device malfunctioned” comes up. In device manager it shows “device descriptor failed” when plugged into the 2.0 port and “set address failed” when connected to the 3.0 port.
The mouse works if I connect it to the laptop via an unpowered USB hub.
Strangely the mouse lights up for a few seconds and then powers off as soon as the notification on the laptop comes up.
I did a few tests and am 100% sure it is a software/BIOS issue.

I am on BIOS 309
7 REPLIES 7

Tufa15
Star I
I saw reviews of the mouse and it seems other TUF A15 users are having the problem too.

Blake_ASUS
Community Legend II
Hi Tufa15,
Thank you for the information.
Please kindly give this feedback to the supplier of this mouse as well.
I will report this but I don't think we can do much about it.

Tufa15
Star I
Ok, thanks for all the help!