Mouse does not work with TUF A15
- System: TUF A15
- Battery or AC: Not Applicale
- Model: FA506IH
- Frequency of occurrence: Always
- Reset OS: No
- Screenshot or video: No
I have a mouse that works with all of my laptops but the Tuf a15. The mouse is okay, it works in other computers. The laptop’s USBs (one 2.0 and two 3.0) are also okay, other mice and pen drives work as expected. Whenever I plug in the mouse, a notification “your USB device malfunctioned” comes up. In device manager it shows “device descriptor failed” when plugged into the 2.0 port and “set address failed” when connected to the 3.0 port.
The mouse works if I connect it to the laptop via an unpowered USB hub.
Strangely the mouse lights up for a few seconds and then powers off as soon as the notification on the laptop comes up.
I did a few tests and am 100% sure it is a software/BIOS issue.
I am on BIOS 309