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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

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993 REPLIES 993

Danishblunt
Hall of Fame I
sorasynngaming

https://zentalk.asus.com/en/discussion/comment/123893#Comment_123893

You're right. It doesn't "fix" it. Sorry for using such words. But it's a decent "workaround" until Asus fixes the problem. I agree with you it's software related not hardware. I agree it's not acceptable. I want a fix from Asus. But I'm going to keep using it until a fix appears.


View post
Depends who you're talking to. You're making the overall image quality bad for all content instead of just having bad viewing experience with dark content.

Sora_Synn_Gamin
Star III
nightmaster552

https://zentalk.asus.com/en/discussion/comment/124401#Comment_124401

Depends who you're talking to. You're making the overall image quality bad for all content instead of just having bad viewing experience with dark content.


View post
Well. Let's agree to disagree. Also I was just trying to help others have a temporary alternative method until asus fixes the issue. But since you seem to know it all. I retract my offer of assistance. 😂

Danishblunt
Hall of Fame I
sorasynngaming

https://zentalk.asus.com/en/discussion/comment/124539#Comment_124539

Well. Let's agree to disagree. Also I was just trying to help others have a temporary alternative method until asus fixes the issue. But since you seem to know it all. I retract my offer of assistance. 😂


View post
Showing people a workaround is all nice and good but don't call it a fix misleading people into possibly spending money and time on an app that makes generally the image quality worse and borderline almost getting completely rid of black alltogether.
Also I do probably know more about the issue than you. Not only do I know the cause which i explained on a video which is posted here, but I'm also the best bet so far to create an application that will completely get rid of black crush while improving on image quality if Asus doesn't do it, albeit it will require root.

Dawgy
Star II
Still waiting for the black crush issue to be fix please make it happen as soon as possible Asus so that we can be contented that we choose your rog phone than other phone brands

victory_liu
Rising Star II
waiting and waiting...