Problem in opening a video

gugulgugul Level 2
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Rog 3
  2. Firmware Version: .78
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): File manager/ gallery/ default video player/ any 3rd party video player.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


As per the hardware specifications of this device, it should play each and every type of video . But the scenario is something different. I'm attaching few screenshots of video formats which this device fails to play with the native video Player app. It doesn't even open with the file manager. However with 3rd party apps like MX Player, it simply denies to play with HW DECODER. It opens either with HW+ or SW decoder. So, please if something can be done, pass it to Devs team and enable the playback of HDR videos with native video player app.

@Anders_ASUS , @gustavohenriquue@ARP_ASUS@Gustav_ASUS


Please have a look at this a do the needful.

Thank you.


This discussion has been closed.