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Read this asap rog 2 users

Gaurav_ROGII
Rising Star I
Please tell us some basic information before asking for help:
Model Name: Asus rog 2
Firmware Version: .49
Rooted or not: not
Frequency of Occurrence: happening from last 3 weeks
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================I
👇🏻I red one thread in which one user stated this
'm a custom kernel Developer for lg V30, pixel phone and XiaoMi device.
I've encounter some issue regarding random reboot for specific device and not all. I check your kernel it have some serious issue regarding defconfig file. And some coding that alot of typos that can cause kernel panic. Since I don't work for you guys so I hope your kernel team can have a look on it.

please Team asus have a look into this and stop saying visit to nearest service centre or try factory data reset for this issue to everyone😣


27 REPLIES 27

Gaurav_ROGII
Rising Star I
Akash Gupta

https://zentalk.asus.com/en/discussion/comment/124149#Comment_124149

The blackout happened when i was on discord voice call and a friend called me on my number, my phone completely blacked out after my friend hanged up the call. That happened 2 times in period of 5 days but now it doesnt happen that much. The blackout is automatically fixed after 2 min of phone idle.


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bro my phone gets locked and restared after reaching 40 degrees, and as I said that I can't play games anymore, so by going to service centre, will all these problems be solved?🥺 I mean, heating is normal but device restarting and screen blackout while device heating is not normal.

Not applicable
Gaurav ROGII

https://zentalk.asus.com/en/discussion/comment/124150#Comment_124150

now you are on android 10 and latest firmfare?


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Nope. I am on A9. Alot better than A10. Dont have to worry about restarts or freezing.

Not applicable
Gaurav ROGII

https://zentalk.asus.com/en/discussion/comment/124151#Comment_124151

bro my phone gets locked and restared after reaching 40 degrees, and as I said that I can't play games anymore, so by going to service centre, will all these problems be solved?🥺 I mean, heating is normal but device restarting and screen blackout while device heating is not normal.


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Just get it checked before your warranty runs out.

amansh1004
Rising Star I
@Gaurav ROGII better u should visit service center if ur phone is in warranty period

Gaurav_ROGII
Rising Star I
Akash Gupta

https://zentalk.asus.com/en/discussion/comment/124191#Comment_124191

Nope. I am on A9. Alot better than A10. Dont have to worry about restarts or freezing.


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Bro I also downgraded to A9, phone was ok for 1 day but then again it started heating and restarting, I've also told this on call to a service centre employee, I'm worried that I'll still get issues after repairing from the service centre also