Replacement of device

AJ1AJ1 Level 3
edited November 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Max pro M1
  2. Firmware Version:. 87
  3. Rooted or not: not
  4. Frequency of Occurrence: NA
  5. APP Name & APP Version (If your issue relates to the app): NA

TEAM I'm observing new issues daily, I have not received any response on my previous discussion which I posted 2 months back. Using A9 firmware version. 087.

This is too much I'm dissatisfied, battery draining issues, notification bar issues, & many more, after visiting service center also same problem is persisting. Even after describing the issue with SC, they don't understand & dnt know why the issue is getting whether handset is faulty or battery is faulty or due to internal hardware / software & even they don't tell why the issue is persisting due to software or hardware issue, seems asus is not taking care of such issues & just launching the devices whether it's faulty or having issues & don't fix the issues. It is irritating & frustrating to use such device.

I have not seen any other new device like this who in a month gets lots of issues like asus devices are having it.

I purchased the product in July & that no one has replied with proper solutions. I have tried all the options but still I'm facing issue on this device.

Now, I want my device to be replaced with a new device or else give my money back. If not I will be escalating this issue to the company. It's disgusting to use such device with even SC not proper looking on fault & just formatting the device.

I will be escalating this on top of priority if not replied properly. I want my device to be replaced with new device or else give my money back.


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