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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

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993 REPLIES 993

skokov91
Star II
I talk with support Asus , and they said its hardware issue ... So i m so discus now ..

Sora_Synn_Gamin
Star III
I've been able to use an app called Screen Balance to help relieve some black crush issues, makes watching youtube and any video media decent enough. Just sucks I have to use a third party app to fix what Asus has yet to do. These are the settings used to help remove most black crush issues.
screenshot-20201013-080412508.png

Danishblunt
Hall of Fame I
sorasynngaming

I've been able to use an app called Screen Balance to help relieve some black crush issues, makes watching youtube and any video media decent enough. Just sucks I have to use a third party app to fix what Asus has yet to do. These are the settings used to help remove most black crush issues.

screenshot-20201013-080412508.png


View post
It's not a fix, it's a workaround which isn't acceptable. Stop promoting an app that doesn't fix it.

As for people telling us it's a "hardware issue" refer to: https://zentalk.asus.com/en/discussion/37061/black-crush-explained-rog3-op-8
It's purely software, the fix is doable but a little complicated and needs some time to implement. Considering the pandemic, it will take some time for Asus to make such as solution.

Aryan202
Community Legend I
Dr. SushP

Faulty display, below average camera performance for the price, battery draining after last update... And to top all of those ASUS never launched any of the accessories in India. Found out they are not even available for the Rog 2 either.

Asus is playing a big game here probably launching product after product luring the people in with specs and then they get trapped. My refund request is still pending 😭. Hardly any of the senior members show their presence either😐


View post
Aero active cooler, phone cases,twin view dock are sold on Flipkart by the way rest idk

skokov91
Star II
So i got refund .. its sad ... Rly sad.. Cant play on my old phone 😞 15 fps every game SAD life ... Hope Asus will fix this black crush ..