About crashing issues

kinguntas23kinguntas23 Level 1
edited September 2020 in ZenFone 6
This thread is to highlight the crashing issue that has plagued Zenfone 6 since the 167 FOTA update. Please, whoever is having this issue, leave a comment stating the same under this thread so the mods stop shunning this issue away as a hardware problem. Let them know that people are having this issue. 

The reason behind this being stated as a hardware problem is probably to extort people of their one and only free hardware repair covered under warranty. Please don't let this happen. The phone as I count has crashed 47 times today itself. How much do you expect me to bear? Your phone has a shitty resale value so I can't easily sell this and buy the good old OnePlus (An option which I am really starting to consider seriously let me tell you)
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  • This thread is to highlight the crashing issue that has plagued Zenfone 6 since the 167 FOTA update. Please, whoever is having this issue, leave a comment stating the same under this thread so the mods stop shunning this issue away as a hardware problem. Let them know that people are having this issue. 

    The reason behind this being stated as a hardware problem is probably to extort people of their one and only free hardware repair covered under warranty. Please don't let this happen. The phone as I count has crashed 47 times today itself. How much do you expect me to bear? Your phone has a shitty resale value so I can't easily sell this and buy the good old OnePlus (An option which I am really starting to consider seriously let me tell you)
    who said "only one time free hardware repair covered under warranty"
  • This thread is to highlight the crashing issue that has plagued Zenfone 6 since the 167 FOTA update. Please, whoever is having this issue, leave a comment stating the same under this thread so the mods stop shunning this issue away as a hardware problem. Let them know that people are having this issue. 

    The reason behind this being stated as a hardware problem is probably to extort people of their one and only free hardware repair covered under warranty. Please don't let this happen. The phone as I count has crashed 47 times today itself. How much do you expect me to bear? Your phone has a shitty resale value so I can't easily sell this and buy the good old OnePlus (An option which I am really starting to consider seriously let me tell you)
    who said "only one time free hardware repair covered under warranty"
    Bro read flipkart complete Mobile protection terms and conditions
  • Yes I have the same issue as well. I've asked for a replacement and the new phone is coming but I'm not going to turn it on or install ANY update until and unless this problem is solved.
  • This thread is to highlight the crashing issue that has plagued Zenfone 6 since the 167 FOTA update. Please, whoever is having this issue, leave a comment stating the same under this thread so the mods stop shunning this issue away as a hardware problem. Let them know that people are having this issue. 

    The reason behind this being stated as a hardware problem is probably to extort people of their one and only free hardware repair covered under warranty. Please don't let this happen. The phone as I count has crashed 47 times today itself. How much do you expect me to bear? Your phone has a shitty resale value so I can't easily sell this and buy the good old OnePlus (An option which I am really starting to consider seriously let me tell you)
    who said "only one time free hardware repair covered under warranty"
    Bro read flipkart complete Mobile protection terms and conditions
    that is one time screen replacement or water damage not hardware or software issue
  • I have similar issue. I can't turn on my phone now. It's just not even trying to reset. I need to contact service ;( 
  • I have the same issue. I bought 8GB ram version in Poland (shipped from Germany via https://eshop.asus.com/pl-PL/)
    I took a maximum care of it but after 3 weeks it went into a bootloop and died.
  • Hi all
    Our developers are investigating the issue that you are facing on .167.
    For now, we have issued Version WW-16.1220.1906.174 a few days ago - are you still experiencing the same issues?

    Br
    CH
  • CH_ASUS said:
    Hi all
    Our developers are investigating the issue that you are facing on .167.
    For now, we have issued Version WW-16.1220.1906.174 a few days ago - are you still experiencing the same issues?

    Br
    CH
    Yes sir, on the day that I updated to 174 I hardly used the phone because it kept crashing. After that the frequency has reduced but it's still happening
  • CH_ASUS said:
    Hi all
    Our developers are investigating the issue that you are facing on .167.
    For now, we have issued Version WW-16.1220.1906.174 a few days ago - are you still experiencing the same issues?

    Br
    CH
    Yes sir, on the day that I updated to 174 I hardly used the phone because it kept crashing. After that the frequency has reduced but it's still happening
    By Lower frequency I mean Once in 2 days but when it starts it keeps happening for 5-10 minutes and the networks keep disconnecting (both WiFi and cellular) for 15-20 minutes. As much as I've been able to conclude, once the phone is put to charging, the issue seems to be on hold for a day or two before it reappear s
  • CH_ASUS said:
    Hi all
    Our developers are investigating the issue that you are facing on .167.
    For now, we have issued Version WW-16.1220.1906.174 a few days ago - are you still experiencing the same issues?

    Br
    CH
    after .167 phone is completely switched off not even responding or charging . 
    its current condition is no better than a brick
  • Hi all, 

    For extra precaution, we have skipped .167 FOTA and users will go directly to .174. 
    For those of you who are facing issues, please first update to .174 , if the issues persist (such as endless reboots, random crashes) please contact your local Asus service channel for warranty related service. 

    For those suffering with a "bricked" ZenFone6 following a FOTA, or any other out-of-your-doing issue, obviously updating to .174 will not be possible, as such please also contact your local Asus service channel for service help., 

    We are continuing to studying these particular issues. 

    As a general note; our recommendation is to always keep the phone up to date - so far we have issued .174. 
    Manual download link here: https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZS630KL/UL-ASUS_I01WD-ASUS-16.1220.1906.174-1.1.1-user.zip 

    We're very sorry this happened to your devices and hope for a swift resolution, regardless it being an update or a warranty repair. 

    Br 
    CH
  • Hey guys i had this problem 20 days back... i gave it to the service center they said that they can't fix the issue so they will have to ship it to asus and it will take 14 days to solve the problem. Now i received my phone where they said that the issue was resolved but crap... my phone is in the same damn condition crashed twice and now its not evening booting. The phone restarted and now it's stuck on the asus logo... I am not even able to force shut down or restart the phone from this asus logo. I genuinely regret buying this phone. I am going to give it back to them and if the issue is not resolved i will raise a complaint in the consumer court for refunding the amount as that is the only alternative i think is possible as the overall asus after sales service is terrible...
  • DhanaDhana Level 1
    Hello @CH_ASUS@Anders_ASUS , planning to buy zenfone 6 and have been checking zentalk for a couple of days . I find many people complaining about frequent restarts and their phone ending up in dead state after the new FOTA .167 update , what will be your suggestions , can I go for it or wait till the issue gets resolved ?  and i am from India
  • Dhana said:
    Hello @CH_ASUS@Anders_ASUS , planning to buy zenfone 6 and have been checking zentalk for a couple of days . I find many people complaining about frequent restarts and their phone ending up in dead state after the new FOTA .167 update , what will be your suggestions , can I go for it or wait till the issue gets resolved ?  and i am from India
    Hi
    It is about 10 individuals here which have had defective units. We are not blocking repairs if there is a proper cause for it and so far it does seem the individuals who are bringing their faulty units back to service are getting them replaced.

    FOTA .167 is also disabled and users will go to .174.

    Br
    CH
  • DhanaDhana Level 1
    @CH_ASUS Thanks :)
  • CH_ASUS said:
    Dhana said:
    Hello @CH_ASUS@Anders_ASUS , planning to buy zenfone 6 and have been checking zentalk for a couple of days . I find many people complaining about frequent restarts and their phone ending up in dead state after the new FOTA .167 update , what will be your suggestions , can I go for it or wait till the issue gets resolved ?  and i am from India
    Hi
    It is about 10 individuals here which have had defective units. We are not blocking repairs if there is a proper cause for it and so far it does seem the individuals who are bringing their faulty units back to service are getting them replaced.

    FOTA .167 is also disabled and users will go to .174.

    Br
    CH

    service center is replacing whole zenfone 6 or just its motherboard ?
  • Mine just switched off in the middle of a call and refused to boot after pressing the power button, battery was ~70%. I tried multiple combinations of power button and volume keys and it didn't switch on. I waited a couple of minutes and then tried again by holding the power button for approximately a minute and it finally switched on.  No idea why this happened and not sure if it'll happen again :/ 

    It was on the  .174 version, I had also installed the .167 version when it was released.  All updates were through FOTA.

    Haven't faced any crashes or reboots but randomly switching off and refusing to switch on is worrying.

     

  • @CH_ASUS
    I installed an update today in my 6Z, after updated, the phone crashed, restarted several times. And now it's Dead. It's not charging, no power. Complete Dead. What should I do??
  • I have this issue aswell. Reboots almost every time after a charge for whatever reason. Never when I'm using the phone. Right after installing the latest update rebooted several times, shutdown and was totally unresponsive for about ten minutes after which I was able to boot it up again. Reboots when using a benchmarking tool in the cpu-part and stress test almost immediately. So yeah, something is broken, owned the phone about a month. Service wants me to do a factory reset which I know already will not help as this behaviour started right from the first days of using it.

This discussion has been closed.