TRe'XTRe'X Level 1
edited December 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model: ASUS ROG 3
  2. Firmware Version: Latest Version
  3. Rooted or not: NO
  4. Frequency of Occurrence: EVERYTIME
  5. APP Name & APP Version (If your issue relates to the app): PUBG

Model Name: ASUS ROG3MIn addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


WHEN I STARTED PLAYING PUBG IN THE FIRST WEEK OF BUYING THE ROG3, GameGenie was working properly for live stream on Youtube. But now whenever I try to go live stream, it is unable to process and the message ‘network connection error, Stop Recording’ comes up on the screen.

i did a factory reset on my phone too, however it did not help

could you please help me resolve the issue. I am unable to understand why is this happening, my friend bought the same model and his is working fine. Can. I be replaced with a new phone?


  • This happened to me after the update two days ago. I'm using ROG Phone 2, so I don't think it's your phone, but Game Genie itself.

  • What will be the solution for the issue. I am rog 3 user I am also facing same issue

  • SealRedFoxYTSealRedFoxYT Level 1
    edited October 2020

    To me, also..not working.. tried clear memory of apps , Armoury Crate(2 apps with same name)& Gamr Genie.

    Still Not working 😭😭😭

    Device:Rog3 12GB, 256GB

  • This is a known issue and your developers are looking for a solution.

  • I had just contacted the ASUS support over live chat for this and I was advised to try this on the safe mode but none of the game opens in a safe mode. Else factory reset the phone and then try to live stream over game genie. Is this a right information that I was given?

  • The same issue here ROG 3 user 😭

This discussion has been closed.