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[ZS620KL] Touch panel issue.

Alice_Renaut
Star III
Please tell us some basic information before asking for help:
Model Name: ZS620KL.
Firmware Version: Latest (.99).
Rooted or not: Non-rooted.
Frequency of Occurrence: Persistent.
APP Name & APP Version (If your issue relates to the app): Everywhere.
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hello, moderators!
I bought a ZenFone 5Z to play a few games that are heavier than my previous smartphone could run.
I'm satisfied with the graphic performance and even the audio is enough to make the game fun.
But the touch panel is not congruent with the overall performance of the device.
In shooting games (more noticeable in those in first-person, although also present in those in third-person) the aim simply does not follow the given command as it should.
There is a delay in response, where the finger goes and only after almost 1 second the aim follows (which seems little, but makes a huge difference in this kind of game).
Besides the problems when trying to make fine adjustments when aiming.
One of them happens when you lean your finger on the screen and try to move the aim slowly. The aim only starts to move after the finger has moved a little, as if there was a dead zone before the response when the finger slides.
The other problem occurs when sliding the finger, also slowly, the screen flickers, as if the response of that finger pulses between each area touched during the slide.
By the way, all these things are not only felt in games, but in the system and also in test applications it is possible to reproduce.
Could you check these issues?
37 REPLIES 37

temonkecil31
Star II
amitgarde3

https://zentalk.asus.com/en/discussion/comment/122679#Comment_122679

@Anders_ASUS @Christine_ASUS another claw player reporting touch issue see his first video n than second


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is this my hardware fault?

AmitGarde
Community Legend II
temonkecil31

https://zentalk.asus.com/en/discussion/comment/122680#Comment_122680

is this my hardware fault?


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This problem is still under investigation so no comments for now but yes asus is still working hard to get fix for touch issues on 5z so dont be hurry to make a conclusion wait is only thing you can do here
Thanks !

temonkecil31
Star II
amitgarde3

https://zentalk.asus.com/en/discussion/comment/122681#Comment_122681

This problem is still under investigation so no comments for now but yes asus is still working hard to get fix for touch issues on 5z so dont be hurry to make a conclusion wait is only thing you can do here

Thanks !


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I'm having trouble creating evidence ..
when i test the touch i touch it with one finger and release it slowly it is normal, but when i press 4 fingers and slowly release 1 finger, the sensor still thinks it has been touched at close range.
and I test again by pressing 3 fingers and 1 finger is not stuck but close to the screen, the sensor shows it has been touched.
I try to move 1 finger that is not touching and the sensor follows it too.
but that doesn't happen when I just press 1 finger.
I doubt if I have to take it to a service center.

BrunoF20
Zen Master I
temonkecil31

https://zentalk.asus.com/en/discussion/comment/122735#Comment_122735

I'm having trouble creating evidence ..

when i test the touch i touch it with one finger and release it slowly it is normal, but when i press 4 fingers and slowly release 1 finger, the sensor still thinks it has been touched at close range.

and I test again by pressing 3 fingers and 1 finger is not stuck but close to the screen, the sensor shows it has been touched.

I try to move 1 finger that is not touching and the sensor follows it too.

but that doesn't happen when I just press 1 finger.

I doubt if I have to take it to a service center.


View post
Try recording w/ another device.

Christine_ASUS
Community Legend II
Hi temonkecil31 & BrunoF20
Thank you for your reply. If you are available to provide the logs and the video recorded by another device, please let me know. I will PM you with the guide of collecting the logs. So far, I haven't received any logs yet.