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[ZS620KL] Touch panel issue.

Alice_Renaut
Star III
Please tell us some basic information before asking for help:
Model Name: ZS620KL.
Firmware Version: Latest (.99).
Rooted or not: Non-rooted.
Frequency of Occurrence: Persistent.
APP Name & APP Version (If your issue relates to the app): Everywhere.
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hello, moderators!
I bought a ZenFone 5Z to play a few games that are heavier than my previous smartphone could run.
I'm satisfied with the graphic performance and even the audio is enough to make the game fun.
But the touch panel is not congruent with the overall performance of the device.
In shooting games (more noticeable in those in first-person, although also present in those in third-person) the aim simply does not follow the given command as it should.
There is a delay in response, where the finger goes and only after almost 1 second the aim follows (which seems little, but makes a huge difference in this kind of game).
Besides the problems when trying to make fine adjustments when aiming.
One of them happens when you lean your finger on the screen and try to move the aim slowly. The aim only starts to move after the finger has moved a little, as if there was a dead zone before the response when the finger slides.
The other problem occurs when sliding the finger, also slowly, the screen flickers, as if the response of that finger pulses between each area touched during the slide.
By the way, all these things are not only felt in games, but in the system and also in test applications it is possible to reproduce.
Could you check these issues?
37 REPLIES 37

burakterzi91
Rising Star I
today is test : https://www.youtube.com/watch?v=wbCBOhdO6U8
my phone sometimes can't detect touch. I don't know why for 2 years. This time I took it with the camera. No montage. This is why the gaming experience is bad. bad experience this. I don't know when it will come across.

Christine_ASUS
Community Legend II
Hi friends
Thank you all for your reply. As Anders and Amit mentioned above, please do understand that our devices can not re-produce the same situation. The disturbance from individual hardware can be one of the various root cause.To let us find the root cause of your issue more logically, we need to diagnose the logs and the video.
Besides, our national holiday starts from tomorrow to 11th Oct, please take your time and provide us the logs and the video before 11th Oct. Thank you. Happy Moon Festival.


Anders_ASUS
Hall of Fame III
burakterzi91

https://zentalk.asus.com/en/discussion/comment/119921#Comment_119921

sorry i use only one device 😞

I don't understand this. I did multi-touch test and record in game. I showed touch problems. Don't people believe it ?


View post
It's not that we don't believe you. The thing is that you know exactly what to look for in your screen recordings because you where there when you recorded it. To me, just watching our touch points without seeing your fingers is like watching a movie without audio and I suck at reading lips. I don't know what to look for in the videos that has been provided. This is why it's so important to have video from another device. It can be another phone, DSLR, Action cam, webcam. Anything with a lens that records videos. I need to see your fingers.
burakterzi91

today is test : https://www.youtube.com/watch?v=wbCBOhdO6U8

my phone sometimes can't detect touch. I don't know why for 2 years. This time I took it with the camera. No montage. This is why the gaming experience is bad. bad experience this. I don't know when it will come across.


View post
Your finger touched the bottom edge and if the touch is not strong enough when that happens (partial finger nail touch) then this will happen. The same thing happens if you move your fingers close to the notch. It's like it eats your touches. But... this only happens in apps that test multi touch. I can't replicate it in PUBG for example

temonkecil31
Star II
I also have difficulty with the touch, every time I play pubg the shoot button is often pressed twice.
I've tried downgrading to 9 and 10, nothing has changed.

AmitGarde
Community Legend II
temonkecil31

https://us.v-cdn.net/6031231/uploads/U2HZVSGKL67C/2020-10-08-17-40-55-1.mp4

https://us.v-cdn.net/6031231/uploads/Q0FTDI1F2I7Q/2020-10-08-11-54-40-1.mp4

I also have difficulty with the touch, every time I play pubg the shoot button is often pressed twice.

I've tried downgrading to 9 and 10, nothing has changed.


View post
@Anders_ASUS @Christine_ASUS another claw player reporting touch issue see his first video n than second