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Widewine L1 support is not retained after using bootloader unlock tool

ImShrey
Rising Star II

Model Name: Rog 2, 8gb 128gb Indian unit (WW)
Firmware Version: 2009.47
Rooted or not: not
Frequency of Occurrence: everytime
APP Name & APP Version (If your issue relates to the app): official unlock tool

After using latest bootloader unlock tool, widewine L1 support is not retained, and it is downgraded to L3. Resulting users are unable to stream HD content via ott apps like Netflix and Amazon prime video.
The same is not the case with other asus devices, Both asus Zenfone 5z and 6z are able to retain Widewine L1 after bootloader unlock using official tool.
Now even Rog 3 is retaining the L1, also this should not be hardware dependency. Many of the Rog 2 users are now at the end of their 1 year warranty period and are looking forward to unlock the bootloader, but this basic issue is deal breaker. so please patch this anomaly as soon as possible.

21 REPLIES 21

ImShrey
Rising Star II
FiREPLAY

https://zentalk.asus.com/en/discussion/comment/119482#Comment_119482

@ARP_ASUS @Gustav_ASUS any update regarding this?


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Yeah @ARP_ASUS , it would be great, at least was team able to identify/replicate the issue?

Anders_ASUS
Hall of Fame III
Does anyone of you have a Tencent device? Forget about what I said earlier about service. We need to investigate first.

andrewolok
Star II
Anders_ASUS

Does anyone of you have a Tencent device? This is not supposed to happen on an indian device. If this has happened to a non Tencent device, then you can visit a service center and ask them to upload a widevine key to your device.


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i have a strix rog2 global (Italian) and I get l3 using the latest unlock tool

FiREPLAY
Rising Star I
Anders_ASUS

Does anyone of you have a Tencent device? This is not supposed to happen on an indian device. If this has happened to a non Tencent device, then you can visit a service center and ask them to upload a widevine key to your device.


View post
Nah me & @shreyashshah16 both have the Indian variant, I know a few who have the global variant that also lost widevine keys after unlocking, so I don't think its just the Indian variant that's affected.

Shane_Fernandes
Star II
@Gustav_ASUS @Anders @ARP_ASUS @Anders_ASUS It does not make sense... TRUE... I have the Rog2 and two Rog3's. Both the Rog3s retain L1 after unlock... And the Rog2 does not retain the same this shud not be the case... It may be controller by Qualcomm and you controll a phone with Qualcomm so do something about it as older device like zf5 and zf6 also retain it with those SOC's.. You also mentioned somewhere that we need to go to the service centre to get the drm keys updated on the phone... But I think we all have come to an agreement that service centres just create more issues for users than fix them... And im not even sure if they know what a drm key is as we have had users who went to the service centre and they were clueless... So the bottom line is, will there be a fix implemented on the Rog2?