ASUS - ZenTalk

sanchitsoni485 · ‎10-01-2020

I own an Asus Rog Phone 2 .......I noticed suddenly that my phone is beginning to shut down everytime I plug-in through charger (original) or my asus power bank........the charging itself is fast and normal...but it keeps on shutting down...and continues to charge....no matter what I am doing (playing games...watching videos...songs)....is there any solution...(there is no hardware problem already chkd out)

ronald1985 · ‎10-01-2020

sanchitsoni485
I own an Asus Rog Phone 2 .......I noticed suddenly that my phone is beginning to shut down everytime I plug-in through charger (original) or my asus power bank........the charging itself is fast and normal...but it keeps on shutting down...and continues to charge....no matter what I am doing (playing games...watching videos...songs)....is there any solution...(there is no hardware problem already chkd out)

Asus Rog Phone 2 ....Phone shutting off after 1 min of plugging in via charging by charger or bank

Does it happen without the charger?
The advice for restarts and shutdowns is to take your phone to service centre. There's nothing from a software point of view otherwise, it will be everyone facing the problem.

eugeneus_genius · ‎10-02-2020

Try using a cable that does not support fast charge.
Cable that do not support fast charge could be a USB with white inner lining. Or use a USBA + USBC adapter cable and see if this solve your issue.

Gaurav_ROGII · ‎10-02-2020

ronald1985
https://zentalk.asus.com/en/discussion/37016/asus-rog-phone-2-phone-shutting-off-after-1-min-of-plug...
Does it happen without the charger?
The advice for restarts and shutdowns is to take your phone to service centre. There's nothing from a software point of view otherwise, it will be everyone facing the problem.

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Happening same with me too, frequent shutdown and restart problem.

ronald1985 · ‎10-02-2020

Gaurav ROGII
https://zentalk.asus.com/en/discussion/comment/120755#Comment_120755
Happening same with me too, frequent shutdown and restart problem.

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You should also visit service centre when it is safe and convenient. Moderators have already said this is the advice.