Hi! My Asus Zenfone Maxpro M1 suddenly shut down and I did not know why.

r210271462r210271462 Level 1
edited October 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

I tried opening it, but it won't fully open. Once it reached the Asus logo, it automatically shut down. Can someone help me???



  • edited April 2020

    Your phone is sort of dead. You need to wait until lockdown is lifted to visit service center and get it fixed. Please mention which update you're device is updated to.

  • You need to wait until lockdown is lifted. Coz you need to visit service centre to get it fixed.

  • sushantnehulsushantnehul Level 1
    edited April 2020

    I am facing same issue

    1)Asus only gives lollipop to customer..

    2)With poor service

    3)My phone charger got dead twice since purchase..

    4)From last few days my phone is getting switch off automatically..

    5)Some time gets switch off on Asus logo..

    6)Some times not getting switch on..

    7)Some time gets switch on for few minutes and then again auto shutdown..

    8)If phone is kept idle then it stays switch on but as soon as I start using it gets shutdown

  • Hi r210271462,

    Sincerely apologize for any inconvenience caused. Please provide the information below so that we can better assist you.

    1. It shut down during using any app/funtion or just simply shut down during rest mode. If so, how long did the rest mode remain and what kind of activate apps were opened before the phone suddenly shut down.

    2. Any memory card installed?

    3. Was there any zone heating up during the shut-down or the boot-up.

    Furthermore, you could also try "hardware reset", please note that all data stored on your phone will be deleted after reset.


  • ZT-38b5c505ZT-38b5c505 Level 1
    edited April 2020

    i am also facing same issue, while using its turn off then its not turn on back completely . just showing asus logo and turn off but phone stay in fastboot mod so i think phone software(OS) corrupted not battery issue.

    this problem happed after latest update.

  • HI my Asus Zenfone Max M1 suddenly shuts down, The first time that I experienced this was when 2 months after I bought it. And happened today also. And I don't know why it usually happen

  • Hi Stphnie

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"


    2. Also, please try "the Factory Reset" 

    Settings>System>Advanced>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    Besides, kindly provide the information below so that we can better assist you.

    3. what is the issue frequency?

    4. Does the issue appear right after any system/apps' download or update?

    5. If you try to update to the latest version, does the issue still persist?

    Since your device is still in warranty, if the issue remains the same after performing the Factory Reset, please contact ASUS repair center in the country of your residence for further device checking: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

This discussion has been closed.