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Data not working

kingen181994
Star II
Please tell us some basic information before asking for help:
Model Name: rog 3
Firmware Version:
Rooted or not:
Frequency of Occurrence: since friday
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Can you please explain whats wrong with my data? I can not connect to internet without wifi?
Is there a larger issius with and should i return my phone on warranty?
10 REPLIES 10

ZT-34ba278d
Star III
Reset the APN to default, then restart your phone if not worked, try your provider alternative proxy

kingen181994
Star II
Something i can try? Our should i return it?

Can someone help me please?

van_ngo1987
Star I
I have the exact same issues with my 1 week old rog 3 phone. I have confirmed that my sim with 4G is working but the phone have problem to get 3g and 4g data.
To solve this problem temporary I had to do delete all APN and then restore to default. But still didn't get 4G but 3g+ worked. But after few moments if I connect to WiFi and then discount WiFi the mobile data will be gone again.

kingen181994
Star II
Yes maybe someone from asus can tell us som answer if this is a bug in software or just something wrong with the hardware.
Isnt this asus support?