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Portrait mode keeps freezing in ZF6 stock camera app

vdix1
Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 6
Firmware Version: 17.1810.2009.176
Rooted or not: no
Frequency of Occurrence: first time
APP Name & APP Version (If your issue relates to the app): Camera app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
So, the portrait mode was working fine in my ZF6 a couple of days ago, but today when i switched from the normal camera mode(which was working fine) to the portrait mode, the photo is frozen but the other features in the app work fine, like when i switched to another video/photo mode it worked fine. I restarted the phone and cleared storage and cache for the phone app, and when I opened the app again, the same problem persisted. After restarting and clearing cache multiple times, nothing seems to have worked. In this thread the person reported the exact same issue as mine but didn't post if it got solved or not. https://zentalk.asus.com/en/discussion/15059/rear-camera-portrait-mode-freezes-cant-take-photo#lates...
6 REPLIES 6

Sai_Hithesh
Rising Star II
vdix1

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6
  2. Firmware Version: 17.1810.2009.176
  3. Rooted or not: no
  4. Frequency of Occurrence: first time
  5. APP Name & APP Version (If your issue relates to the app): Camera app

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

So, the portrait mode was working fine in my ZF6 a couple of days ago, but today when i switched from the normal camera mode(which was working fine) to the portrait mode, the photo is frozen but the other features in the app work fine, like when i switched to another video/photo mode it worked fine. I restarted the phone and cleared storage and cache for the phone app, and when I opened the app again, the same problem persisted. After restarting and clearing cache multiple times, nothing seems to have worked. In this thread the person reported the exact same issue as mine but didn't post if it got solved or not. https://zentalk.asus.com/en/discussion/15059/rear-camera-portrait-mode-freezes-cant-take-photo#lates...


Portrait mode keeps freezing in ZF6 stock camera app
Yeah, even I faced that.
@Anders_ASUS Please look over that.

vdix1
Star I
Sai Hithesh

https://zentalk.asus.com/en/discussion/36540/portrait-mode-keeps-freezing-in-zf6-stock-camera-app

Yeah, even I faced that.

@Anders_ASUS Please look over that.


View post
Do you think this is a bug? I suspect it's an app causing it because every now and then I'll get an error in the camera app, only when I switch to portrait mode saying "camera being used by another application. Please close that application and try again."

Sai_Hithesh
Rising Star II
vdix1

https://zentalk.asus.com/en/discussion/comment/118555#Comment_118555

Do you think this is a bug? I suspect it's an app causing it because every now and then I'll get an error in the camera app, only when I switch to portrait mode saying "camera being used by another application. Please close that application and try again."


View post
I haven't faced that issue so far.

AmitGarde
Community Legend II
vdix1

https://zentalk.asus.com/en/discussion/comment/118555#Comment_118555

Do you think this is a bug? I suspect it's an app causing it because every now and then I'll get an error in the camera app, only when I switch to portrait mode saying "camera being used by another application. Please close that application and try again."


View post
Check your third party camera apps those may be triggering your system camera app or else try to reset all app permissions from settings app & notifications>all apps>upper three dots>reset permissions and check if your camera apps potrait mode works now ifnot
Check with safe mode how does potrait mode from camera app behaves there
To entre safe mode >press power button for few sec>tap and hold switch off option >you will see dailogue box saying entre safe mode click ok or yes there> than check potrait mode from camera app if it behaves same there
If issue remains and cannot fix i would suggest you to wait for next FOTA
Or if its so early than you can factory data reset your device by taking backup of your imp data
To factory data reset
Settings>system>reset options>reset all data
M sure factory reset will surely fix your problem
Thanks! 😊