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System: Windows 10 Home V 1909 (Build 1833.836)
Battery or AC: Both
Model: TUF FX505DT HD
Frequency of occurrence: Frequency
Reset OS: Yes
Screenshot or video: Yes
========================
Detailed description：
I have been using Asus TUF FX505DT since 1 week ago.
yesterday i just bought a WD Blue SN550 M.2 SSD NVMe 500GB (support pcie gen3 upto lane 4).
After this SDD is installed in slot M.2, then I power on this laptop, but stuck on the Asus logo screen. none of the F1-F12-DEL-ESC keys work. except the power button to turn off the laptop. (sv nvme must be removed for my laptop to boot)
After that incident, I did a search on the internet, and found quite a number of cases happened to other people. they have updated the bios to version 310, settings related to m.2 / nvme in the bios, but it didn't solve the problem.
so they must to remove SSD or replace the SSD with specific brand / type to make their tuf laptop could boot again.
please provide clear information regarding this issue.
what causes this to happen?
what ways can be done to fix this problem?
For the Asus Support Team, please submit this issue to the relevant team for immediate correction. because many Asus FX505D users find this.
thank you very much in advance for the answers and support!🙏
Stuck on asus logo screen:
Battery or AC: Both
Model: TUF FX505DT HD
Frequency of occurrence: Frequency
Reset OS: Yes
Screenshot or video: Yes
========================
Detailed description：
I have been using Asus TUF FX505DT since 1 week ago.
yesterday i just bought a WD Blue SN550 M.2 SSD NVMe 500GB (support pcie gen3 upto lane 4).
After this SDD is installed in slot M.2, then I power on this laptop, but stuck on the Asus logo screen. none of the F1-F12-DEL-ESC keys work. except the power button to turn off the laptop. (sv nvme must be removed for my laptop to boot)
After that incident, I did a search on the internet, and found quite a number of cases happened to other people. they have updated the bios to version 310, settings related to m.2 / nvme in the bios, but it didn't solve the problem.
so they must to remove SSD or replace the SSD with specific brand / type to make their tuf laptop could boot again.
please provide clear information regarding this issue.
what causes this to happen?
what ways can be done to fix this problem?
For the Asus Support Team, please submit this issue to the relevant team for immediate correction. because many Asus FX505D users find this.
thank you very much in advance for the answers and support!🙏
Stuck on asus logo screen:
[SOLVED]
@Blake_ASUS @jeff09011986 @santiagojgrg
Hi, I've updated the BIOS to version 314.
after updating the bios finally my WD Blue SN550 500GB SSD is working fine now! 😀
I've been using this SDD for about 1 week and there are no problems.
Thank you Asus and friends!
@Blake_ASUS @jeff09011986 @santiagojgrg
Hi, I've updated the BIOS to version 314.
after updating the bios finally my WD Blue SN550 500GB SSD is working fine now! 😀
I've been using this SDD for about 1 week and there are no problems.
Thank you Asus and friends!
hi, that's amazing but how you upgrade the BIOS? because the only BIOS that my ASUS offers me is the 310 version.
santiagojgrgI AM HAVING THE SAME SITUATION HERE FOR ASUS ROG STRIX G531GD . AFTER ADDING WD NVMe 500 GB SSD , IT DOESN'T BOOT UP , INSTEAD SHOWING THE ROG LOGO (STUCK THERE ) . MY BIOS IS UP TO DATE ( version 308) .hi, that's amazing but how you upgrade the BIOS? because the only BIOS that my ASUS offers me is the 310 version.
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SOMEONE PLEASE HELP ME FIND A SOLUTION
