It's disappointing that no answer from ASUS yet, I wonder if they still care about this phone model
Thank you for your asking. First of all, recently users are discussing about the issue of ZS620KL(5Z) camera can't focus but not ZE620KL(5) issue, so do the users above. I am not sure if you are in the same page with them or not. However, I mentioned before, no matter your model is, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
If you have any further queries after visiting the ASUS Repair Center, please do not hesitate to contact me and PM me your RMA no.
@Christine_ASUS Hi, I also have the same problem. My phone is Asus Zenfone 5. After the update, my main rear camera became blurry and cannot focus. My wide angle camera takes a better photo than my rear main camera. I likewise tried my main rear camera while on safe mode and still my main rear camera isnt focusing.
Thank you for your asking. Please bring the device to the repair center for further checking. If your model is 5Z, the issue is now under investigation as below.
@Christine_ASUS hi, can you teach me how to downgrade the firmware?
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Your current firmware version
Settings>System>About Phone>Software information
2. Which firmware do you want to downgrade?
Kindly refer to the link below, the official website provides Version Android 10 downgrade to P file for downgrading from Android 10 to Android 9
Hi, thank you for responding.
1.) Its WW_16.0615.2006.131
2.) To a software where the main camera would not be blurry :)
Thank you for your reply. I suggest you to check on SMMI test first
Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test
If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
Hi, I was able to do the procedure you asked me to do. All camera tests passed. So, whats the problem with my phone?
My primary camera Zenfone 5 is blur. I think is bad for update from ASUS.
My cellphone is just over 1 years old. It's very bad, because my history using phone is not broken over 3-4 years.
I bought asus zenfone with expensive. I think, I will using this phone 4-5 years with asus.
what the responsibilities from asus if almost all your user zenfone 5 a have problem like this?