Heating issue after firmware update Version WW-16.2017.2009.087 on my Asus Zenfone Max Pro M1

[WOR]

After the update I'm experiencing heating issues and huge battery drain. My temp is around at 41 to 45 degrees and its really bad. And when my phone is at sleep after i wake up it drains like 30 - 40% and it is heating up, gps, wifi, data is off and its still heating up and draining up the battery any upcoming updates to fix this? i cant really use this phone properly right now because of the heating issue and battery drain

[Christine_ASUS]

Hi WOR
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. To avoid any compatibility between the firmware and the third party apps, please update the apps to the latest version.
2. Enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode overnight, then provide me the screenshot of 
①Setting>Battery
②Setting>Battery>3 dots on the top"Show app usage"
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.
3. If the issue remains the same in "Safe Mode", please try "the Factory Reset" 
Settings>System>Reset options>Factory data reset
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

For more information, please refer to the links below
https://www.asus.com/support/FAQ/1009546/
https://www.asus.com/support/FAQ/1009547/

[WOR]

Christine_ASUS

Hi WOR

Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

1. To avoid any compatibility between the firmware and the third party apps, please update the apps to the latest version.

2. Enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode overnight, then provide me the screenshot of 

①Setting>Battery

②Setting>Battery>3 dots on the top"Show app usage"

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.

3. If the issue remains the same in "Safe Mode", please try "the Factory Reset" 

Settings>System>Reset options>Factory data reset

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

For more information, please refer to the links below

https://www.asus.com/support/FAQ/1009546/

https://www.asus.com/support/FAQ/1009547/

View post

My phone does not charge at 100% it's stuck at 99% only. do i need to recalibrate my battery?

[Christine_ASUS]

Hi WOR
Then perform step 1 and 3 first, then back to step 2 to check if the device can be charged to 100% or not?
Can you charge your device to 100% before you update to V087?

[WOR]

Christine_ASUS

Hi WOR

Then perform step 1 and 3 first, then back to step 2 to check if the device can be charged to 100% or not?

Can you charge your device to 100% before you update to V087?

View post

Yes, and it is not overheating. and when the phone is in sleep or idle it just discharge 3% of the battery before the update but now even in sleep or idle mode the phone is heating up like crazy 40+ degrees i think that's the reason why my phone is charging slow and draining fast ill try to put it in safe mode after i charge it and send some screenshots that you will need. And tell me if i need to re-calibrate or just factory reset my phone