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Private Listening Issue

phfujinami
Star II
Please tell us some basic information before asking for help:
Model Name: ZS630KL
Firmware Version: WW_15.1810.2009.176
Rooted or not: Not
Frequency of Occurrence: 7 out of 10
APP Name & APP Version (If your issue relates to the app): Discord, Whatapp, Zoom meetings (Standard Version)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Sometimes, when I use a voicechat app (e.g. Discord, Whatapp), I want to talk through the speakerphone mode while I'm doing other things on the Zenfone 6, however when I touch near the proximity sensor the screen go black and the voicechat goes to private mode and does that over and over.
I want to know if it is an issue or can be disabled. Bt the way, I'm newbie in the Zentalk community, so be patient with me.
Also I advice to create an shortcut option to the Smart Key, so is possible to change between Private Listening or not.
1 REPLY 1

phfujinami
Star II
P.S. The "Issue" prevents me from accessing Audio Assistance