ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[victory_liu]

reuben4k

https://zentalk.asus.com/en/discussion/comment/115371#Comment_115371

Where are you located in the world? Maybe I have to use my vpn to recieve update.

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Taiwan can update to (.70)~

[MV]

Sunaina

Congo to Asus for this!

At 60hz black crush is non existent now and at 144hz it's fine too

Low brightness has very good improvement in black crush and 144hz at low brightness!

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60hz had very minimal issue. If you test more on different brightness levels and different frequency, lower brightness levels true blacks have become grey at 120 and 144hz. If thats ok for a amoled panel having high freq kudos to you. For me it's still an issue that can be fixed with FOTA.

[skailash2001]

@Sunaina I have a OnePlus 8 pro at my home and there's no problem with it. It's perfectly alright and has none of the problems mentioned by you and other OnePlus 8 pro users. That's is what I am using to compare with this and it has really good black crush management on all brightness and refresh rates. I didn't have to lose anything. But I have to let go of contrast on this phone which I don't know if I can.

[Saifuddin]

reuben4k

https://zentalk.asus.com/en/discussion/comment/115371#Comment_115371

Where are you located in the world? Maybe I have to use my vpn to recieve update.

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Me in India

[as19103]

@ARP_ASUS @Gustav_ASUS I am attaching an image how colour band is shown on ROG 3 as compared to my old OP5T device. Both devices are at 50% brightness and 60Hz. If you look closely you can see how the there is just black color on ROG 3 as compared to gradual grey to black in OP5T. This is the issue that i see system wide. The blacks are ok but the issue is where the colors are not compete black they are dark shades of grey but Rog 3 shows them as black which creates a typical and weird colour. I hope you understand this. This is on latest 70 update.
This remains moreover same on all Refresh rates and brightness combinations.