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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

screenshot-20200814-161049930.jpg
img-20200813-wa0011.jpg
picsart-08-13-04-46-11.jpg
picsart-08-13-04-44-38.jpg
img-20200813-wa0012.jpg


993 REPLIES 993

Thunder_Demon
Star III
himverma2012

I checked my device on 144Hz and lowest brightness. The black crush has improved (checked the Batman trailer). But in YouTube app only, I saw red tint on the screen. But if I use other app or even if I go to switch apps, the red tint is gone. Also, if I increase the brightness a little, then red tint on youtube app is also gone.

I checked a few dark scenes on Netflix, no noticeable black crush issue.

Overall, I'm happy with the update.


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I'm content too I never expected a permanent fix as I know that's not possible and I say this from experience being in other forums and owning a different high hz phone (even 90hz),and phones that cost way more or double than rog 3
It's good now tho 🙂

himverma2012
Rising Star II
as19103

https://zentalk.asus.com/en/discussion/comment/115304#Comment_115304

Did you purchase the device during initial sale?


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Yeah, I booked the device in first sale

Starlord
Star III
The Netflix brightness bar bug is back again

John_p
Rising Star I
MV

https://zentalk.asus.com/en/discussion/comment/115278#Comment_115278

On high brightness it's fine. On low brightness is when oled starts showing its magic.

What brightness were you on. And screenshot might not show the real picture as eyes do.


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Image
This is the video with 0 brightness and in a dark room . Looks fine to me . Please tell me if something is wrong as I won't be able to notice. I'm not too good at noticing all this

as19103
Rising Star I
himverma2012

https://zentalk.asus.com/en/discussion/comment/115310#Comment_115310

Yeah, I booked the device in first sale


View post
Can you please check ad let me know if you see the same kind of washed out colors on screen shot attached using same wallpaper. I have marked the area in red.This is on lowest brightness and auto refresh rate.

It looks more washed out in real.
img-20200921-124836-1.jpg