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my game ganie cant use please help me

dickyph96
Star I
Please tell us some basic information before asking for help:
Model Name: Asus Zenfone 5 ZS610KL
Firmware Version: WW_user_100.10.107.92_20200715 release keys
Rooted or not: not
Frequency of Occurrence:-
APP Name & APP Version (If your issue relates to the app): Game Genie
please help me my apps Game Ganie for recording cant use, if i click record not show record but if streaming can use
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3 REPLIES 3

AmitGarde
Community Legend II
dickyph96

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone 5 ZS610KL
  2. Firmware Version: WW_user_100.10.107.92_20200715 release keys
  3. Rooted or not: not
  4. Frequency of Occurrence:-
  5. APP Name & APP Version (If your issue relates to the app): Game Genie

please help me my apps Game Ganie for recording cant use, if i click record not show record but if streaming can use

================ ========================


my game ganie cant use please help me
If you have zenfone 5z this game genie problem will be fixed in upcoming update which is coming really very soon
Dont worry
Thanks!

Christine_ASUS
Community Legend II
Hi dickyph96
Kindly refer to the link below, I will reply the update information there once I have any update information. Thank you.
amitgarde3

Please tell us some basic information before asking for help:

  1. Model Name: 5z
  2. Firmware Version:100.10.107.92
  3. Rooted or not: Not
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): Game Genie (record option)

After i updated to .92 new firmware sharing this problem after trying basic several troubleshoothing steps like clearing cache,restarts,safe mode this was never problem in previous firmwares

1)Firstly even after clicking on record option there was nothing happening onscreen no recording then I tried to check screen recording from notification toggle and system asked me for permissions i allowed all permissions than record option started working after few minutes i tried to restart game

Then,

2) After i restarted game this record option again started to behave same it was not working at all from game genie during gameplay so i tried screen recording option from notification panel and it was working fine from there so after that again i tried to check record option from game genie and it started to work again

I would say game genie record option is very unstable need to fix this it doesnt work on game restarts few of the times after few minutes of gameplay always have to wake game Genie record option by starting screen recording option from notification quick toggles 😬

Hope for fix

@CH_ASUS @ARP_ASUS @Christine_ASUS @Victor0_ASUS


Game Genie (record option) unstable in .92 new firmware

Christine_ASUS
Community Legend II
Hi friends,
The issue of record function in Game Genie has been solved with the latest version WW-100.10.107.99, which is now on our official website, please check your phone Settings>System>System update, or visit our website for manual update
https://www.asus.com/Phone/ZenFone-5Z-ZS620KL/HelpDesk_BIOS/
#Update Guide
https://www.asus.com/support/FAQ/1009748/