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Facing a problem

My rog phone 2 is keep getting crash and turning off while charging am i the only one who's facing this problem
1 REPLY 1

ARP_ASUS
Community Legend II
Hi Narendra,
Try and confirm below:
Does it show charging icon while you put it on charge? Make sure you are using ASUS supplied original charger
Does it crash or turns off at a particular %
What's you phone's software version? Go to setting => About => Software information. Try updating it to latest
Factory reset your phone once, if you are on the latest software version
If nothing work.
Kindly visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india