Phone app issue - phone is not waking up while getting a call

raman1989gceraman1989gce Level 1
edited October 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: azus zenfone max pro m1
  2. Firmware Version: July latest update
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: every time
  5. APP Name & APP Version (If your issue relates to the app): Phone app.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Every time phone app is updating after finishing my call and closing the phone app. It's showing in the notification to get updated. Please check the screen shot as well


  • Hey,

    Try this

    Settings => Apps => Call App => Clear cache and storage.

    Check for permissions if all are allowed in Call App.

    Also, make sure that your phone is on latest software version if not already.

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