zenfone max plus inactivity sleep

[amirsyazreen21]

my zenfone max plus m1 doesn't sleep even after the inactivity time passes.the power button just locks down the phone but doesn't puts it to sleep..how to solve this problem?? when the phone is connected to the charger it works normally. please help me

[edreakimchie]

I tried the factory reset but still it's not working

[edreakimchie]

Can i message you through email? Can i get your email pleaseeeee

[Christine_ASUS]

Hi edreakimchie
Thank you for your reply. As I mentioned above, if the issue persists after performing the Factory Reset, please provide me a video including your issue and Sleep setting (Settings>Display>Sleep) for further checking.

[sleep_problem]

same problem.
i also got into safe mode. and sleep settings.
still cannot sleep mode

[Christine_ASUS]

Hi sleep_problem
Thank you for your asking. Please try to perform the Factory Reset first. As I mentioned above, if the issue persists after performing the Factory Reset, please provide me a video including your issue and Sleep setting (Settings>Display>Sleep) for further checking.