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Refresh rate stuck after changing phone

Noix
Rising Star II
Hi, I have a Rog 3 12gb/512gb 6A020EU, and I found that when I disconnect the charging cable the refresh rate is stuck at 120hz and the only way to fix this is a reboot, this happens every time I charge the phone.
screenshot-20200824-073607311.jpg


19 REPLIES 19

vishwa804
Star III
Anders_ASUS

https://zentalk.asus.com/en/discussion/34085/refresh-rate-stuck-after-changing-phone

Please update to latest firmware. It has fixed this issue. There will also be a new FW soon.


View post
This issue hasn't been resolved through the update. I have .32 version but still facing the same. Why did you mention it in the version OEM if this issue hasn't been fixed yet?
screenshot-20200827-084647862-1.jpg
screenshot-20200827-084721415-1.jpg

shyamgopi007
Star II
Noix

I don't have any app in armoury crate, I have the phone at 60hz and I plug the charger at night, in the morning when i disconnect the phone the refresh rate is stuck for a couple of minutes.


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Am also having this problem,My Refresh rate was stuck 60hz
screenshot-20200830-113431527.jpg

shyamgopi007
Star II
Anders_ASUS

It shouldn't take that long. Have you maybe added apps (not games) in armoury crate and maybe set one of them to 120Hz? If it's working in the background, then this will happen.

If this is not the case, then I will send you instructions on how to log your device


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screenshot-20200830-113431527.jpg
Stuck 60hz,Please help to fix this issue

Gustav_ASUS
Community Legend III
Can you guys confirm is this issue is still present in the 2007.47 firmware update? @vishwa804 @shyamgopi007

vishwa804
Star III
Gustav_ASUS

Can you guys confirm is this issue is still present in the 2007.47 firmware update? @vishwa804 @shyamgopi007


View post
Haven't occurred yet after 2007.47