ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[sanjaykr_kundu]

salmannaser

@Anders_ASUS @CH_ASUS

My return period will end on 2nd September.. Still no guarantee about black crush whether it's a hardware issue or not. Don't want to risk my money. Kindly understand our situation. First time I bought a phone this much expensive and this happened 😔 Really loved the phone except this issue. But no other option except to return the device. Hopefully in future I'll get a good quality Asus phone.

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Same in my case also, but I dont think there is a option to return on flipkart. you can only replace it. 😞

[Cpz]

sanjaykr.kundu

https://zentalk.asus.com/en/discussion/comment/107593#Comment_107593

Same in my case also, but I dont think there is a option to return on flipkart. you can only replace it. 😞

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Dude ,just get replacement and cancel replacement simple

[Starlord]

Cpz

https://zentalk.asus.com/en/discussion/comment/107597#Comment_107597

Dude ,just get replacement and cancel replacement simple

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Flipkart isn't approving a replacement unless the screen shows dead pixels which is not the case for any of us. So your method doesn't seem to work. I had my request cancelled just yesterday. Seems we're completely at the mercy of Asus.

[Starlord]

salmannaser

@Anders_ASUS @CH_ASUS

My return period will end on 2nd September.. Still no guarantee about black crush whether it's a hardware issue or not. Don't want to risk my money. Kindly understand our situation. First time I bought a phone this much expensive and this happened 😔 Really loved the phone except this issue. But no other option except to return the device. Hopefully in future I'll get a good quality Asus phone.

View post

Hi bro,
I would suggest you apply for a refund/replacement at the earliest. Even though Flipkart isn't going to approve, maybe they can make Asus understand the situation right away.
P.S My request was cancelled yesterday citing that there were no dead pixels on my display and the issue had to be taken up with the brand (Asus).

[skailash2001]

Asus Mods, you guys need to think of this as a relationship problem wherein the most effective solution is to communicate with each other. In this case it is between the customers and moderators and I feel there is a lack of communication.