Internet timeout every 15 min

LullehLulleh Level 1
edited September 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ASUS ROG Phone 2
  2. Firmware Version: Android 10
  3. Rooted or not: No
  4. Frequency of Occurrence: Every 15min
  5. APP Name & APP Version (If your issue relates to the app): -

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Since about a month ago, my phone is dropping connection every 15min when it's closed. This can be in the middle of a call even (timed it today and it happened exactly 15min into the call and then again 30min (15min later) into the same call. If I leave my phone on the desk and don't touch it, I get no notification of people write to me on WhatsApp for example and when I press the power button and unlock the phone I can have some 10+ messages popping up.

Any ideas? :(


  • ronald1985ronald1985 Level 5

    For the notifications, ensure you have the apps enabled on start-up in the Battery menu.

    Can you tell us what you see on the screen when you disconnect on 30 minutes of a call? Is this just a normal phone call or is it using something like WhatsApp or Messenger, Google Talk, etc?

  • LullehLulleh Level 1

    Battery options is in check, never changed it either.

    I don't know if it happens on phone calls as well, I rarely use that for calls nowdays.

    What do you mean with what I see? If the phone is left locked for over 15min, I get no notifications, when I unlock the phone after say an hour, I can receive over 10 messages as if the internet connection isn't on until then (which is what happens).

  • ronald1985ronald1985 Level 5

    What I meant is there anything that is showing the Internet is timing out for you?

    By the sounds of the issue, it does sound like your apps are sleeping/hibernating. You said battery never changed, but what the phone does is learn to when to hibernate or put the apps to sleep.

    I would try two things:

    Suggestion 1:

    Settings - Battery - PowerMaster - Auto-start manager - ensure apps that you want notifications to be enabled;

    Settings -Battery Optimization - Under All drop down box, ensure you have apps that you want notifications, are not optimized.

    Once these settings are done, restart your phone.

    Suggestion 2:

    You can try doing this if you think the Internet is timing out and not the apps sleeping/hibernating.

    Settings - Sysytem - Reset Options - Reset WIFI, mobile & bluetooth.

  • LullehLulleh Level 1

    The first thing was already set as it should. I tried to reset and restart but it's still there. Didn't have an opportunity to try until last night.

  • ronald1985ronald1985 Level 5

    Can you try to see if you get disconnected at 15 minutes within Safe Mode please? Hopefully it will give us an indication on what the problem is.

  • How would I test it with safe mode on? WhatsApp is disabled so I suppose I need so measure using something else?

  • What about other apps? Can you try to call someone for more than 15 min using another app?

  • Anders_ASUSAnders_ASUS Level 6
    edited August 2020

    And do you experience any difference if you're using mobile data VS Wifi?

    I'm assuming you can browse the internet for more than 15 min since you only mentioned IM apps

  • Hello. Sorry for the late reply. Been super busy with other things.

    First of all, I just tried a call on Messenger app and it did NOT disconnect so it seems the issue may be tied to WhatsApp.

    I've yet to try wifi to see if a WA call survives longer than the 15min mark but I will try it as soon as I get an opportunity.

    Browsing was never an issue, since I am in the phone then, with the screen turn in. It's when I press the power button (and put the phone in the pocket) that the "timer" starts.

    As I said, I can leave he phone on the desk for say 3 hours and no notifications. Then I open / press the power button and bam, 30 new messages

This discussion has been closed.