Zenfone 2 ZE551ML data connection automatically on and off

caren15delacruzcaren15delacruz Level 1
edited September 2020 in Others

Can someone help me, I used this phone to make hotspot however, the data connection automatically turns on and off. is there a fix on this


  • I'm currently using this version Version WW-

  • Hi caren15delacruz

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

    2. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

This discussion has been closed.