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ROG Phone 2 Crashes & Restarts When Gaming

rohit_pawar1007
Star III
Please tell us some basic information before asking for help:
Model Name: ROG Phone 2 (128 GB)
Firmware Version:ANDROID 10 (5th July 2020 security patch)
Rooted or not: Not rooted
Frequency of Occurrence: Everytime I play games or stream on Youtube
APP Name & APP Version (If your issue relates to the app): not app related
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I've had a new issue since this week's start. My phone has began randomly crashing & restarting when I play games. I have had the phone since November 2019 & faced relatively no issues so far, but this new one had really frustrated & discouraged me because my live game streams are affected & I have to explain it everytime to my viewers.
Its really weird to not be able to use a gaming phone for gaming. I plan on visiting the service center the coming week & discussing this with them, but since I'm located in a small town in India, I'm not sure they'll accept ROG.
Apart from this, the airtriggers have begun flickering & I've tried everything from sensitivity booster to changing levels of pressure.
Can someone please guide me about what I should do? I'm very disappointed with this new issue & can't even begin to think of the troubles I'll face if this issue persists after warranty is over.



5 REPLIES 5

Niraj
Star I
I am facing the same issue with gaming and daily usage it is crashing and lagging like hell even redmi note 9 pro scrolls smoother than this ROG phone 2 please ASUS help us.