Rog Phone 3 Over heating & Random screen freezing

[waxy78611]

Please tell us some basic information before asking for help:
Model Name: Rog 3 256GB
Firmware Version: 17.0823.200732
Rooted or not: No
Frequency of Occurrence: frequently
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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So I compared my rog 3 to my rog 2 with same usage as follows: 60Hz, Wifi, brightness extremely low (5%), no apps running apart from YouTube. Bluetooth, GPS, Xmode, Sync etc all switched OFF. The Rog 3 reaches 36degress celcius with these low settings and just YouTube playing!!! How is this possible??
Same usage with rog 2, the Rog 2 does NOT go above 25 degrees celcius (BIG DIFFERENCE). However I noticed that with Rog 2, there's only a heating up issue with Android 10, so I've downgraded to Android 9 and it's perfect. Unfortunately downgrade isn't possible with Rog 3 as it released with Android 10.
I can't imagine how hot the Rog 3 will get with 90hz 120hz or 144hz with full brightness!! Will probably damage the phone completely. This isn't right !
Also the random screen freeze on rog 3 is annoying, it freezes for about 5 seconds or slightly more when opening recent apps.
The heating issue is by far the most concerning, I mean 36degrees celcius with just YouTube playing on lowest refresh rate (60hz) and 5% brightness, imagine increasing brightness and refresh rate 🤦🤦

Rog 2 on Android 9 is the perfect phone.
Please developers, fix this. I paid good money for my rog 3 and to be honest it's a fantastic phone let down by these issues. If you can fix these issues then rog 3 will hands down be the ultimate phone. Perhaps you rushed the release without perfecting the phone. A phone should not launch with such serious issues.
I look forward to hearing from you, thanks alot 🙏

[Anders_ASUS]

waxy78611

https://zentalk.asus.com/en/discussion/comment/105100#Comment_105100

I have no idea why yours stays at 25 degrees 🤦 especially with same settings as mine. But it seems the overheating is happening to many other users too. Personally, I blame Android 10 because my Rog 2 was perfect on Android 9 but since Android 10 the Rog 2 has gone down hill. Perhaps a thorough test with multiple devices is needed along with a nice software update to balance things out. I do believe it's software related and not hardware related . Thanks for the reply btw

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It might be software but it's not an issue that everybody are sharing. My opinion is that A10 and A9 are equally good but you need A10 for security and some other stuff. There's no reason to stay at A9 except for old apps that isn't fully compatible with A10

[Jack2318]

Anders_ASUS

https://zentalk.asus.com/en/discussion/33792/rog-phone-3-over-heating-random-screen-freezing

If what you say is true, then this is ofc something we need to fix. But most of the times when observations like these are made, there might be something in the test that was not the same, something that probably played a big part in why there's such a big difference.

I have a ROG Phone 3 here that has been playing youtube 1080p for 10 minutes with your settings. It started at 25C and it's still at 25C

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Can you please tell your ambient temps ? Cause my ROG3 never went that cold .

[federicaargo]

Jack2318

https://zentalk.asus.com/en/discussion/comment/105100#Comment_105100

Can you please tell your ambient temps ? Cause my ROG3 never went that cold .

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Same, the coldest temp my phone has reached is 31°C

[Jack2318]

federicaargo

https://zentalk.asus.com/en/discussion/comment/105413#Comment_105413

Same, the coldest temp my phone has reached is 31°C

View post

Exactly and in air conditioned room upto 29ish .

[gauravraja89]

And mine never goes up above 20°C 😂😂 mods u need to fix this heating issue i put my device near ac so my phone always cold otherwise always more than 30°C