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Screen black after updating firmware

chapi_73
Star II
Please tell us some basic information before asking for help:
Model Name: Zenfone 6
Firmware Version: UL-ASUS_I01WD-ASUS-17.1810.2007.165-1.1.1
Rooted or not: no
Frequency of Occurrence: once
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After updating to last firmware, phone turn black and don't boot anymore.
It just blink a little. Buttons do nothing.
What can I do ?
3 REPLIES 3

Anders_ASUS
Hall of Fame III
chapi_73

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6
  2. Firmware Version: UL-ASUS_I01WD-ASUS-17.1810.2007.165-1.1.1
  3. Rooted or not: no
  4. Frequency of Occurrence: once
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

After updating to last firmware, phone turn black and don't boot anymore.

It just blink a little. Buttons do nothing.

What can I do ?


Screen black after updating firmware
Sounds like the update went bad and bricked your phone. Contact your local support

chapi_73
Star II
Support gave me an RMA.
Phone has been repared.
Thanks

gauravosingh199
Star II
hey chapi_73 how was the phone repaired?