Asus Zenfone Max Pro M1 Google Pay

[Vlczech]

Please tell us some basic information before asking for help:
Model Name: Zenfone Max Pro M1 ZB602KL
Firmware Version: WW-17.2017.2006.429
Rooted or not: original - not modified
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app): Google Pay 2.112.312533666
In previous (beta version) of Android 10 (I think, that it was WW-16.2017.2005.082), I was able to pay by Google Pay with my card. In this version I'm not able to pay, because device is not certified. It is quite strange / confused, that in beta version Google Pay is OK, but in next version it is broken.

[Christine_ASUS]

Hi Vlczech
Please try the troubleshooting tips below
Verify your payment method - Google Pay HelpIf the issue remains the same, please check you inbox and provide me the logs for further checking.

[Vlczech]

@Christine_ASUS : No, the main problem is that device is recognized as uncertified: https://zentalk.asus.com/en/discussion/comment/98633/#Comment_98633
I also tried to add card to google pay via bank app, but with the same result "Failed to set up payments in stores. This device can not be used for payments in stores. It may be because device is rooted or modified." ( https://zentalk.asus.com/en/discussion/32307/asus-zenfone-max-pro-m1-google-pay# )
BTW: I'm from IT branch, so please, try to identify, why device is uncertified and solve this problem and do not tossing me from side to side like a hot potato. Thanks.

[Christine_ASUS]

Hi Vlczech
Because other users reported that their google pay work can work properly, please try to clear storage of your Google Pay
Settings>Apps & notifications>App info>Google Pay>Storage & cache>Clear Storage/Clear Cache>Wait for few minutes and re-try certify your cards
If the situation remains the same, please check your inbox and provide me your bug report via PM to avoid any personal information leaking.

[uspenskiy_ua]

I confirm that i have exactly the same issue, clearing cache for play store and google pay does not work because device remains uncertified.
As I mentioned earlier - SafetyNet - that is checked by Google Pay throws an error saying that there is CTS profile mismatch.

Please provide a way to collect logs and send to help to isolate and resolve this issue.

[Christine_ASUS]

Hi uspenskiy.ua
Long time no see! Please provide me your current firmware version and check your inbox to provide me your logs. Thank you.