M having the same issue heavy black crush issue even at 45% brightness.
It would be an acceptable answer if all the apps had a brightness slider. The problem is far more pronounced on all other apps for eg. Amazon Prime Video. Even at full brightness the blacks seems to take the life out of everything, even the well lit scenes. If it's an hardware issue it would be appreciated if the makers can accept that. Otherwise a quick resolution is needed.
Rog 3 2days old phone pathetic black crush issue Find the same pic of video and recording even we can't take the screen shot of the video. When we take screen shot it's get only black tile. I need my money back
So that means it ain't rog fault but rather these video providers side issue?
This is the effect of HDR (that everybody wants). If a phone supports HDR then the scenes gets much darker compared to phones that do not support HDR.
So far this is our observation with Netflix. I can't speak for other providers since we're still investigating
Sir , as far i recall you said the same i.e " we are doing investigations on the matter of this Red tint issue " ( for Rog 2 )its like a year nearly and still no actual reply from your team ..
Can we expect that this issue as reported by many users , will be fixed in near future or this time too we have to compensate on it
Need immediate OTA fix for Black Crush. Literally the Dark scene videos are make us disappoint that we invested 50k in this phone. Seriously, what kind of Quality control you have is an issue of INVESTIGATION. You guys must have to look after it before launching a flagship costly phone. We better need refund than replacement.
Hi, actually this black crush issue is not limited to just Netflix. All the apps like instagram,Facebook,YouTube ,even our photos gallery is showing the same black crush issue.
Also, please verify asap if it's the hardware or software issue as we might need a replacement for the phone we received if it's a hardware issue.
And as far HDR goes,this is the worst HDR experience I have ever got on a smartphone.
There's a lot of difference between dark scenes in HDR and the issues we are facing. We have seen other HDR displays and haven't faced such issues.
Keep aside the other apps, even the native video player from Gallery app is having the same issue.
Almost every user facing this.
Don't know whether it fix with OTA or not...
This issue is not limited to Netflix or YouTube, this issue reproduces in every single application on the phone. I noticed this while playing COD and watching videos on Facebook and also in many other apps, I am also facing this issue while capturing photos in dark space with low light and it looks horrible, "I can't speak for other providers since we're still investigating" @Anders_ASUS This is not the answer that customer expects, we need an immediate solution for this as we don't have a year to replace the device we only get 7 days for replacement so you must have to provide an immediate solution to the customer.
This issue is not limited to Netflix or YouTube, this issue reproduces in every single application on the phone. I noticed this while playing COD and watching videos on Facebook , I am also facing this issue while capturing photos in dark space with low light and also in many other apps and it looks horrible, "I can't speak for other providers since we're still investigating" @Anders_ASUS This is not the answer that customer expects, we need an immediate solution for this as we don't have a year to replace the device we only get 7 days for replacement so you must have to provide an immediate solution to the customer.
Yes, I'm aware of the extent now but I'm waiting for our devs to get back to me with a reply. Please be patient. Investigating this is our number one priority.
You have to be more specific. I just compared a bunch of HDR videos to models supporting HDR from other brands and they are all equally dark in scenes that looks much brighter on ZenFone 6 (since it doesn't support HDR).
If it comes out to be a hardware issue, i want my model replaced. If it's only a software one, then quick update is needed.
I have bought asus product for the first time, dont make me feel that I have committed a mistake. For now, i am trusting you with a solution.
Dont disappoint us.
When is ASUS going to address the black crush issue? The sellers fail to acknowledge the existing problem so as to get away with their 7day replacement policy. As a consumer, I dont want a below par display with hardware/software issues. I regret choosing ASUS over OnePlus. This is the first and the last time i will be investing my trust and money into ASUS.
Okay, I checked it thoroughly this time. Turns out the issue is more pronounced with lower resolution videos and gradually better at each level. The levels are acceptable at max resolution.
Maybe this can be fixed with some OTA tweaks.
Also noticed that it gets better on Netflix gradually if I continue playback, but still not perfect.
Is anyone facing the problem with fingerprint scanner?? It is visible in daylight even on off screen.
No bro iam not facing any issue with fingerprint scanner . And it's not visible in daylight as well
I am attaching video for your reference. U can check while in daylight open google chrome in dark theme and u will see the same.
I also have same issue. But above 50% brightness, the issue reduces. I guess it should be SW fixable. Please keep us posted. Else, I want a refund too.