Zenfone 6 - screen is blocked with a black screen

[Kardec]

My new Zenfone 6 is less than a month old and is showing this problem, after the battery is fully charged, the screen is blocked with a black screen and only the green led is lit and I can't get out of this situation anymore. Can someone help me? It already came with Android 10.

[amimoller]

After a week or so the screen just stayed black for good and I returned the phone and got a new one.

[gauravosingh199]

Hey anything worked for you guys, I have the same issue but nothing worked

[gauravosingh199]

A quick update on my case, I submitted the device to asus service center, they said that the motherboard had been damaged, i had recently installed an update. I searched and found that this has earlier happened after updates. What should be done next? It's been just 13 months since I have bought the device.