This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Screen suddenly does not respond correctly to touch input

Ionut_Adrian
Star I
Please tell us some basic information before asking for help:
Model Name: ROG PHONE 2
Firmware Version: 17.0240.2007.27
Rooted or not: not
Frequency of Occurrence: almost everyday
APP Name & APP Version (If your issue relates to the app): not app related
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
=======================================
While normally using the phone, the screen suddenly goes crazy , and every touch i make it does a totally different action. If i just touch the screen the notification panel drops down, if i swipe down it opens a random app and so on. Couldn't record anything because I couldn't drop the notification panel on purpose and when I try to press record from the shortcuts it wont recognize the touch input. Also it kind of remedies only if i lock the phone or after restart.
12 REPLIES 12

Titan_ASUS
Community Manager
Community Manager
Ionut Adrian

Of course. I will try to do it as soon as i can, sorry dor the late reply.

However it is happening randomly


View post
@Ionut Adrian
My suggestion is to access Safe Mode to check if this is a software issue. If problem persists in safe mode, it probably means this is a hardware issue and thus factory reset may not work for you.

Not applicable
Titan_ASUS

https://zentalk.asus.com/en/discussion/comment/103292#Comment_103292

@Ionut Adrian

My suggestion is to access Safe Mode to check if this is a software issue. If problem persists in safe mode, it probably means this is a hardware issue and thus factory reset may not work for you.


View post
Please look at my video and tell me. My issue only happens to those areas of the screen and only when charging the device.

Ionut_Adrian
Star I
It happens so randomly that when I go for the other phone it kind of dissappears. Its not constant. Last time i tried filming it it faded away .

Ionut_Adrian
Star I
Could finally get it in a video.

Not applicable
Ionut Adrian

https://us.v-cdn.net/6031231/uploads/3O4YFHS1UR4F/received-1480791182128430.mp4

Could finally get it in a video.


View post
Oh no its unusable. Better take it to service center and show them this video.