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Broken Refresh Rate

imbackatyou
Star III
Please tell us some basic information before asking for help:
Model Name: ASUS ROG PHONE 3
Firmware Version: CN 17.0823.2007.32
Rooted or not: Not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I tried toggling the refresh rates but it still on 60hz. As you can see, I set my refresh rate on 144hz. I tried to restart and reset the phone still no luck.
Edit: I found the culprit. When I have my brightness low it seem to lock at 60hz. What ever refresh rate I set it on (90hz, 120hz or 144hz) But when I adjust my brightness higher (40% atleast) it seems to fix the bug. But for someone like me who's not used to high brightness. This is a real problem.
I HAVE POSTED VERY DETAILED ISSUE/BUG HERE. I HOPE ASUS TAKE AN ACTION FROM THIS.

received-233060097854195.jpeg
Low brightness
screenshot-20200812-142149694.jpg
screenshot-20200812-152602019.jpg

High brightness (120hz)
screenshot-20200812-142338223.jpg
screenshot-20200812-152720348.jpg

19 REPLIES 19

kangkan
Star III
Just wanted you to know I am not having any such issue with my ROG 3 when checked with the chrome browser in any of the brightness levels. But I do have issue with the air triggers and have posted in this forum. Please if possible check and let me know if you are facing such issue too.

imbackatyou
Star III
@kangkan I don't really have those issues. I don't why bugs has to be on some people. Because on xda, someone has the same issue as mine. And I knew someone personally has the refresh rate bug as well. Its weird.

GhostRecon
Rising Star I
I have a similar issue. I tried toggling to all the refresh rates after seeing your post. Mine works fine for 60 , 90 and 120 hz. Even if I put 144 hz it still get locked on 120 hz
screenshot-20200812-115439951.jpg
Also auto is locking refresh rate to 90Hz

imbackatyou
Star III
Sharath

I have a similar issue. I tried toggling to all the refresh rates after seeing your post. Mine works fine for 60 , 90 and 120 hz. Even if I put 144 hz it still get locked on 120 hz

screenshot-20200812-115439951.jpg

Also auto is locking refresh rate to 90Hz


View post
Yeah. When I tried to toggle it to 144hz its still locked on 120hz even on the high brightness. This is a serious bug. I hope they will fix this issue ASAP.