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Unlock Device App does not unlock bootloader

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Comments

  • AgentTechnomanAgentTechnoman Level 1

    I flashed a RAW image of and older version of Android (7.1.1) because Android 9.0 sucks; and the unlock tool worked without a problem. Was able to unlock and root straight away.

  • ZafaralimansooriZafaralimansoori Level 1
    edited July 2020
    https://zentalk.asus.com/en/discussion/comment/89242#Comment_89242

    Same problem

    It says 'an unknown error occured, it maybe a network error, please wait and try again later'

    Please help

  • RickkkRickkk Level 1
    edited July 2020

    Same problem for me :-(

    Cant unlock.

    "An unknown error occurs, which may be a network connection issue. Please wait and try again later."

    Seems like another phone for the bin if i cant root it.

    Maybe I should have waited for the HTC :-(


    1. Model Name: Zenfone 5Z ZS620KL
    2. Firmware Version: WW-100.10.107.92
    3. Rooted or not: Not rooted (CAN'T)
    4. Frequency of Occurrence: Always
    5. APP Name & APP Version: Unlock Device App 9.1.0.12_190827


    Screenshot_20200731-063605344.jpg


  • Christine_ASUSChristine_ASUS mod

    Hi Zafaralimansoori & Rickkk

    Due to further processes involving personal information(SN), please check your inbox and reply to the PM.

  • ionut_mocanionut_mocan Level 1

    Hi,

    I'm getting the same error "An unknown error occurs, which may be a network connection issue. please wait and try again later". Did someone found a fix?

    Thank you!

  • ionut_mocanionut_mocan Level 1
    https://zentalk.asus.com/en/discussion/comment/100360#Comment_100360

    I need a little help.

  • Christine_ASUSChristine_ASUS mod

    Hi ionut_mocan

    Due to further processes involving personal information(SN), please check your inbox and reply to the PM.

  • wtf-olga123wtf-olga123 Level 1

    Please tell us some basic information before asking for help:

    1. Model Name:ZE620KL
    2. Firmware Version: WW_V16.0615.2005.130
    3. Rooted or not: no
    4. Frequency of Occurrence: always
    5. APP Name & APP Version (If your issue relates to the app): Unlock Device App V9.1.0.7_180912 / V9.1.0.1.180130

    In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

    ========================================

    Hi there,

    I bought a brandnew ZE620KL couple of days ago and updated OTA from Android O to P (WW_16.0615.1903.92)

    Afterwards I updated manually and succesful by download from website to WW_V16.0615.2005.130

    Afterwards I wanted to unlock my bootloader with both unlock app from website which did not work.

    Error message: "unknown network error, please wait and try later "

    I definitely want to unlock my bootloader

  • Christine_ASUSChristine_ASUS mod

    Dear friends

    After checking with the relevant team, the issue is now under investigation. For people who purchased the device from authorized reseller, first hand device and never rooted or unlocked your device, please wait for my reply in this thread. Sorry for any inconvenience it may caused.

  • Diamond12Diamond12 Level 1
    edited August 2020

    Same Problem. Trying to Unlock my old Asus Transformer TF300T . I have owned it since new from last 2011.

    1. Model Name:TF300T
    2. Firmware Version: JOP40D.US_epad-10.6.1.27.5-20130902
    3. Rooted or not: NO
    4. Frequency of Occurrence: Always
    5. APP Name & APP Version (If your issue relates to the app): Unlock_V8

    "unknown network error, please wait and try later "

  • VanshVansh Level 1

    Same Problem here I am not able to unlock my bootloader with the unlock tool. Please help as soon as possible.

  • HaHa Level 1

    This is my info:

    1. Model Name:ZE620KL
    2. Firmware Version: WW_V16.0615.2005.130
    3. Rooted or not: no
    4. Frequency of Occurrence: always
    5. APP Name & APP Version (If your issue relates to the app): Unlock Device App V9.1.0.7_180912 / V9.1.0.1.180130

    Error message: "unknown network error, please wait and try later ".

  • MuhammadUmarMuhammadUmar Level 1
    1. Model Name:ASUS_X017D
    2. Firmware Version: WW_V16.0615.2005.130
    3. Rooted or not: no
    4. Frequency of Occurrence: always
    5. APP Name & APP Version (If your issue relates to the app): Unlock Device App V9.1.0.7_180912 / V9.1.0.1.180130


  • Christine_ASUSChristine_ASUS mod
    edited August 2020

    Hi friends

    For the unlocked tool issue, kindly wait for my reply. Sorry for any inconvenience it may caused.

  • Rick_M71Rick_M71 Level 1

    This is my info:

    1. Model Name: ASUS_X017DA
    2. Firmware Version: WW_V16.0610.2002.94
    3. Rooted or not: no
    4. Frequency of Occurrence: always
    5. APP Name & APP Version (If your issue relates to the app): UnlockTool 9.1.0.0_171109

    Error message: "unknown network error, please wait and try later ".

  • HaHa Level 1
    https://zentalk.asus.com/en/discussion/comment/101433#Comment_101433

    It works for me. Thanks!

  • patil.sweetkillerpatil.sweetkiller Level 1

    Hi ,

    I too have the same issue for ASUS ZC550KL. The boot loader apk gives network error. The device has never been been unlocked before.

    Thanks in advance.

  • wtf-olga123wtf-olga123 Level 1
    https://zentalk.asus.com/en/discussion/comment/101433#Comment_101433

    It is not working for me. message is a bit different as before. Difference is now the message in brackets [105]

    Screenshot_20200806-072514028.jpg


  • VanshVansh Level 1
    edited August 2020

    This is my info:

    1. Model Name:ZE620KL
    2. Firmware Version: WW_V16.0615.2005.130
    3. Rooted or not: no
    4. Frequency of Occurrence: always
    5. APP Name & APP Version (If your issue relates to the app): Unlock Device App V9.1.0.7_180912 / V9.1.0.1.180130
    6. Android Version 8

    Error message: "unknown network error, please wait and try later ".

  • Christine_ASUSChristine_ASUS mod
    edited August 2020
    https://zentalk.asus.com/en/discussion/comment/101433#Comment_101433

    Hi Vansh

    The unlock tool of ZE620KL is already fixed, requiring Android 9 system. Please refer to the passage above.

This discussion has been closed.