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Calls not being receive.

marck
Star I
So right now I found it that people who try to call me go straight to voicemail. However it's only when I'm connected to WiFi (5G if relevant) that calls are ignored completely not even a notification of the call or a log are even made. But as I disconnect from the wifi it works fine. Is there a setting I accidentally turned on or is it due to the 5G wifi connection.
4 REPLIES 4

LP_ASUS
Community Legend I
What mobile carrier are you using? Did this just start happening with a recent update?
We will most likely need to log your phone to see what is going on.

marck
Star I
I'm using T mobile and I've checked for any up date but it's still on Android 9. And it's a rog phone 2 if relevant.
LP_ASUS

What mobile carrier are you using? Did this just start happening with a recent update?

We will most likely need to log your phone to see what is going on.


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LP_ASUS
Community Legend I
marck

I'm using T mobile and I've checked for any up date but it's still on Android 9. And it's a rog phone 2 if relevant.

https://zentalk.asus.com/en/discussion/comment/74122#Comment_74122


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I'll send you a log tool with instructions.

clairelilkn
Star I
Pls help. My asus zenfone M1 cannot receive call